Customer Accounts Administrator in Blackburn

At Places for People, we hire People, not numbers! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: This is a fixed term contract until April 2027. Interviews will take place on Microsoft Teams on the 15th of June.

More about your role: Putting people first is central to everything we do at Places for People. As part of our Customer Accounts team, you'll play a key role in delivering a proactive, efficient and customer-focused service that supports both colleagues and customers. Your work will directly contribute to maximising income and helping us achieve our performance and service targets. Day to day, you'll manage a range of administrative and operational tasks that keep our Customer Accounts function running smoothly. This includes ensuring effectively managing Universal Credit portals and Benefit overpayments. You'll support the team by coordinating court hearing and eviction dates, managing former tenant credits, processing refunds, invoices and purchase orders, and overseeing garage accounts. You'll also take responsibility for incoming post and customer enquiry portals. Everything you do will reflect our People Promises and strengthen the experience we deliver across the organisation.

More about you: Essential criteria:

• Proven experience working in a customer focused environment, with a track record of delivering high-quality service and resolving customer queries efficiently.
• A commutable distance to Preston.
• Experience in income recovery, court procedures and welfare benefits particularly Universal Credit and Housing Benefit relevant to job role.
• Confident using information management systems and office software, with the ability to process financial transactions, maintain accurate records and manage shared inboxes.

Benefits: We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package up to 35 days annual leave with the option to buy or sell leave.
• Cashback plan for healthcare costs up to £500 saving per year.
• A bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.