Resident Service Assistant in Birmingham

At Places for People, we hire People, not numbers! We’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in community spirit, is respectful, and enjoys their work. As the UK’s leading social enterprise, we’re dedicated to creating inclusive and thriving communities for both our customers and employees.

More About The Role

We are looking to recruit a Resident Services Assistant on a permanent basis. This role is based on site at The Forum, 79 Pershore Street, Birmingham, B5 4RW with working hours of Monday to Friday 9 am – 5 pm, with a break for lunch. The Resident Services Assistant is responsible for delivering outstanding customer service, providing an exceptional meet-and-greet service as well as supporting back-of-house functions such as parcel delivery and contractor liaising. The post-holder must maintain good contacts within the Group and internal departments and share information to assist in the provision of an effective and high-quality service. A basic DBS check is mandatory.

More About You

A ‘can-do’ attitude and good attention to detail are required. The role will require high levels of customer service with efficient and effective planning and the ability to stay calm, direct and professional. The successful candidate will have:

• Experience in a similar role (Receptionist, front-of-house or customer service experience)
• Worked with IT packages such as MS Word and Excel
• Excellent communication skills

Benefits

We offer a comprehensive benefits package including:

• Competitive salary, with a salary review yearly
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and more

What’s next?

If you meet the criteria and are ready to make the next step in your career, then apply following our simple 5-minute application process: upload a CV and a supporting statement that demonstrates how you meet the requirements of the role. If you have any questions, please email the recruitment team.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team. Please note that we may bring the closing date forward if we receive a large number of quality applications. If you are interested in this role, we would advise applying immediately to avoid disappointment.

We understand the importance of a supportive and inclusive work culture, so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.

Armed Forces

We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner, and who meets the essential criteria for the vacancy.

Disability Confident

We are proud to be a member of the Disability Confident scheme, certified as Level 2 Disability Confident Employer. This helps us successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview.

Neurodivergent

Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.