Customer Support Coordinator in Birmingham

At Places for People, we hire People, not numbers! We are looking for a Customer Support Coordinator to join our team in Sheffield to work across our scheme to support Customers who have a range of needs and are at risk of being homeless. Working within this scheme you will support Customers with the continued, safe provision of accommodation in our schemes.

You will be working closely with our Customers to develop and deliver support and intensive housing management services to vulnerable people living in temporary dispersed accommodation across the area. A car is essential for this role and you will receive an essential car user allowance and mileage expenses.

The role will involve working with a small caseload of Customers, Group employees and outside agencies and professionals to deliver a holistic service that is of the highest standard. You will play a key role in signing up new Customers to the service and in providing advice and guidance with the welfare/benefit system.

You will be responsible for the maintenance of the scheme including carrying out risk assessments and other health and safety monitoring as well as working closely with the housing management team regarding repairs, voids and maintenance. This post is subject to a satisfactory disclosure from the Disclosure and Barring Service.

Here at Places for People we are looking for someone who is spirited, this is an emotive working environment, and we need our staff to be positive and supportive. You will have experience working in potentially challenging situations; resilience is a key character trait for this role. Ideally, you will have local knowledge to share with our customers.

You should have a good knowledge of housing management best practice, the letting procedures and tenancy compliance. It is imperative that you have previous experience supporting a vulnerable client group. Ideally, you will be a confident I.T. user who is a confident communicator that can influence in a positive manner when required. A good knowledge of the benefits system would be desirable but not essential. A full driving license and access to your own vehicle is an essential requirement for this role.

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package - up to 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs - up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role, we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability.