Academy Tutor - Customer Service and Leadership

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply – you could be just who we’re looking for! Of course, experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you!

More about your role

This is an exciting opportunity to join the newly formed training Academy within the business – PfP Thrive – and become an Apprenticeship Tutor. As part of your role, you will lead on the design, delivery, and assessment of level 2 Customer Service and level 3 Leadership apprenticeship programmes – but with a focus on these roles in a leisure environment and so you should have significant experience in the leisure sector.

You’ll create an engaging curriculum and deliver inspiring training sessions, together with providing feedback and coaching opportunities to groups of learners who wish to pursue a career of excellence in customer services and the housing sector.

You’ll be assessing learners, helping them to build a portfolio of evidence for them to succeed at their end point assessment.

You’ll be part of a team of tutors, who under the Head of Apprenticeship Academy, will continually develop and grow, taking part in standardisation activities, CPD programmes and quality assurance to deliver first class training in line with the Ofsted framework.

Essential criteria:

• Significant experience in delivering excellent customer service and a background in the leisure sector in order to deliver apprenticeships at level 2 in Customer Services and at Level 3 in Leadership within a leisure centre environment.
• Ideally, will have (or be willing to work towards) Level 3 Award in Teaching and Assessing.
• Strong training, facilitation and coaching skills.

More about you

We are looking for someone who has extensive experience in the leisure industry, preferably at a management level, enabling you to deliver Level 2 Customer Service and Levels 3 Team Leading apprenticeships in a leisure setting. This means you’ll have strong training, facilitation, and coaching skills – Ideally, you hold, or are willing to work towards, a Level 3 Award in Teaching and Assessing.

You’ll be highly organised and an adaptable professional with excellent communication and presentation skills – you’ll be adept with creating PowerPoint slides, writing lesson plans and documenting feedback and coaching activities. Ideally, you’ll have some experience with apprenticeship portfolio systems, preferably Aptem. You’ll have excellent interpersonal skills, are known for getting the best out of people and helping them to realise their potential. And you’ll need to be able to effectively manage and prioritise tasks.

If you have a passion for working in a dynamic environment and can demonstrate these key skills, we encourage you to apply.

The benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly.
• Pension with matched contributions up to 7%.
• Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave.
• Cashback plan for healthcare costs – up to £500 saving per year.
• A bonus scheme for all colleagues at 2%.
• Training and development.
• Extra perks including huge discounts and offers from shops, cinemas and much more.

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