Retirement Living Area Manager - Norwich and Daventry

At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply – you could be just who we're looking for! Experience and track record are important, but we’re more interested in hiring someone that embodies our People Promises. That’s someone who does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work.

As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

More about your role

As a Retirement Living Area Manager, you’ll be at the heart of shaping and delivering high-quality housing management services in a time of exciting change. You’ll lead a local team, ensuring communities are safe, compliant, and responsive to the evolving needs of our residents. This is a hands-on role, requiring regular engagement within communities to maintain high standards and build strong relationships. You’ll be responsible for:

• Leading and motivating your team to deliver excellent customer service and engagement.
• Ensuring housing management services are compliant with regulatory and internal standards.
• Managing performance and wellbeing of direct reports.
• Driving partnership working with external agencies.
• Overseeing budgets.
• Contributing to strategic planning.
• Championing key areas such as ASB, arrears, tenancy management, safeguarding and customer engagement.

More about you

You’re a confident and experienced leader with a passion for delivering outstanding housing services. You bring a strong understanding of sheltered housing and are comfortable managing people and performance in a dynamic environment. You’re proactive, collaborative, and committed to making a difference in the lives of residents.

To be eligible for an interview for this position you must meet the essential criteria listed below clearly in your application:

• Line management experience.
• Experience working within Housing Management.
• Experience liaising and working with external agencies to form partnerships.
• A strong understanding of compliance requirements, including experience dealing with essential housing-related compliance such as Health & Safety compliance and wider regulatory standards.
• A Full UK Driving License and access to your own car.

Benefits

We are a large, diverse, and ambitious business, which will give you all the challenge you could wish for. We know there’s always more we can do to make you smile, which is why we offer a comprehensive benefits package with each role, including:

• Competitive salary with annual review.
• Essential Car User Allowance.
• Matched pension up to 7%.
• Excellent holiday package up to 35 days with the option to buy or sell.
• Cashback plan for healthcare costs.
• 2% bonus scheme.
• Training and development.
• Extra perks including discounts and offers from shops, cinemas and much more.

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.