Housing & Wellbeing Coordinator in Norwich

At Places for People, we hire People, not numbers! We’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute. In fact, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Please note: This is a fixed term contract until 31st of March 2027.

More about your role

You’ll deliver high‑quality housing and wellbeing services that promote independence, safety and social connection. You’ll welcome new customers, support them to settle in, understand their individual needs and keep support plans up to date. You’ll help create a vibrant scheme by encouraging engagement, social activities and use of communal spaces, while building strong relationships with customers, families, colleagues and external partners. You’ll manage tenancies end‑to‑end, respond to concerns early, support customers with queries, and help prevent issues from escalating. You’ll also play a key role in maintaining a safe and well‑managed environment, working with contractors and partners to manage health and safety, compliance, repairs and adaptations, while contributing ideas to improve services and support the growth of Living Plus.

More about you

You’re people‑focused, approachable and confident building relationships with a wide range of individuals. You communicate clearly, handle challenging situations calmly and care about delivering great service. You’re organised, comfortable using IT systems and able to manage a varied workload while keeping accurate records. Most importantly, you share Living Plus and Places for People values and are motivated by helping older people live well, independently and with dignity.

Essential criteria

• Experience working in a customer‑facing role, engaging positively with a diverse range of people
• Strong communication and resilience, with the ability to handle challenging situations sensitively
• Good IT skills, including confidence using Microsoft and web‑based systems

Benefits

• Competitive salary with annual reviews
• Matched pension contributions up to 7%
• 35 days holiday (including bank holidays) – with the option to buy/sell days
• Ongoing training and development
• Discounts and exclusive offers from top retailers, cinemas, and more

What’s next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.