Support Coordinator (Nights) in Bristol

At Places for People, we hire People, not numbers! We’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

In your role, you ensure a customer-focused approach in all services, addressing issues like noise, vandalism, and crises as per support documentation. You comply with data protection laws, safeguarding protocols, and conduct regular safety and building checks. You innovate to enhance service delivery, maintain accurate records of nighttime activities and incidents, and oversee the cleanliness and safety of communal areas. Reporting maintenance concerns and ensuring timely completion of work is essential. You act as a positive representative, building relationships with external organisations. Finally, you support the organisation's vision and participate in training as needed. An Enhanced DBS check is mandatory for this position.

You bring essential skills and experience, including local knowledge and networks, strong communication and professionalism, and an understanding of personal and professional boundaries. You are familiar with Group policies, property management, COSHH, Health & Safety requirements, and IT systems. Your ability to assess and manage conflicting demands, represent the business, and understand safeguarding, support planning, and risk assessment principles is crucial. You have experience in a customer-focused service environment, recognise the importance of record-keeping and GDPR compliance, and can respond effectively to crises. Your innovative thinking, problem-solving skills, and adherence to People Promise values enhance your collaborative and customer-focused approach. You possess initiative, creative thinking, and process-driven quality and risk management skills. Preferred qualifications include relevant field experience, strong English, Math, and computer skills, aligned with a dynamic digital organisation.

At Places for People, we are committed to creating safe and supportive environments for individuals who have experienced trauma. We understand that trauma can have a profound impact on individuals, and we are dedicated to recognising the signs and symptoms of trauma, practicing empathy and respect, and using trauma-informed language. We are also committed to providing individuals with choice and autonomy, and to working collaboratively to empower them to re-establish control of their lives.

We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary, with a salary review yearly
• Pension with matched contributions up to 7%
• Excellent holiday package – 35 days annual leave with the option to buy or sell leave
• Cashback plan for healthcare costs – up to £500 saving per year
• A bonus scheme for all colleagues at 2%
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.