Customer Services Co-Ordinator in Preston

At Places for People, we hire People, not numbers! We’re more interested in hiring someone that embodies our People Promises. That’s someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK’s leading Social Enterprise, we don’t discriminate based on any protected attribute. In fact, we’re dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

This role offers a hybrid working pattern of two days in the office and three days working from home. The role can be based from either Leeds or Preston. If Preston-based, you’ll work one day per week in the Preston office and one day in Leeds. If Leeds-based, both office days will be in Leeds.

As our next Customer Service Co-Ordinator, you’ll be the friendly voice and helpful hand guiding our customers through their journey with us – from start to finish. Whether it’s by email or phone, you’ll deliver outstanding service, solve problems, and escalate complaints when needed – always with a focus on finding the best possible outcomes for our customers. If you’re already working in the housebuilding sector and looking for your next step, this role offers a brilliant opportunity to build on your experience and take your career further. You’ll gain exposure to a wide range of customer interactions, develop your communication and problem-solving skills, and work closely with teams across the business – giving you valuable insight into how we operate.

At Places for People we are committed to a safe working environment so a basic DBS check is mandatory.

To shine in this role, you’ll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You’re someone who keeps customers engaged, even when things get tricky. It is essential that you know a thing or two about the new build or construction industry – especially if you’ve dealt with aftercare or new-build warranty defects. You’ll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds. A driving licence and access to your own car is preferred – site visits to new developments are part of the job. A number of years experience working for housebuilders or PLC companies is essential, especially if you’ve worked with defect logging and liaising with contractors.

We’re a bold and diverse business, and we’ll give you all the challenge and opportunity you crave – with plenty of rewards to match. Here’s what you can look forward to:

• Competitive salary with annual reviews
• Matched pension contributions up to 7%
• 35 days holiday (including bank holidays) – with the option to buy/sell days
• Annual bonus scheme at 5%
• Ongoing training and development
• Discounts and exclusive offers from top retailers, cinemas, and more

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

If you require any reasonable adjustments to support your application or interview experience, please let us know. We’re happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you’re looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can’t promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

At Places for People, safeguarding is everyone’s responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.