Customer Service Technician

At Places for People, we hire People, not numbers. If you're a skilled multi-trade professional who takes pride in delivering outstanding customer service and quality workmanship, we'd love to hear from you. Please ensure you read the below overview and requirements for this employment opportunity completely.

We're looking for a Customer Service Technician to join our Places Developments team in Scotland. This is a fantastic opportunity to play a key role in ensuring our customers receive an exceptional experience in their new homes by resolving defects efficiently and professionally while maintaining the highest standards of customer care.

Location: Field based across Edinburgh & Lothians (with occasional travel across Scotland)

More about your role: Reporting to the Customer Service Manager, you'll be responsible for carrying out a wide range of remedial works within occupied properties across our developments. Working closely with our Customer Service team, you'll ensure customer-reported defects are resolved promptly, professionally, and to a high standard. You'll visit customers in their homes, diagnose issues, complete repairs, and provide clear updates to the Customer Service team. You'll take ownership of jobs from start to finish, ensuring works are completed safely, efficiently, and with minimal disruption to customers.

More About You: To be eligible for an interview for this role you must have experience of working in a Multi Skilled Trade or Technician role within Occupied homes within the property industry and hold a current clean UK driving licence. You're a skilled multi-trader with experience working in occupied homes. You're organised, adaptable, and confident working independently. You take a proactive approach to problem-solving and have a genuine passion for delivering excellent customer service. Your skills include general making good, decorating, plastering, drylining, basic carpentry, and ideally some basic plumbing. You're comfortable using Microsoft Office and customer service software, and you communicate clearly and professionally, building rapport with customers.

• Excellent communication and customer service skills.
• Experience working safely within occupied properties.
• Basic IT skills, including Microsoft Outlook, Teams, Word and Excel.
• The ability to accurately complete job records and paperwork.
• A flexible approach and willingness to travel across developments as required.

The following qualifications would be beneficial:

• CSCS Card
• First Aid at Work

What does Places for People have to offer you? We are a large, diverse, and ambitious business that offers excellent opportunities for career development and progression. We know there's always more we can do to make life easier and more rewarding for our colleagues, which is why we offer a comprehensive benefits package that includes:

• Bonus scheme
• Company pension with matched contributions up to 7%
• 35 days annual leave (including bank holidays), increasing with service
• Buy and sell holiday scheme
• Life assurance
• Extra perks including huge discounts and offers from shops, cinemas, and much more
• Ongoing training and development opportunities
• Access to wellbeing and support initiatives

What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.

Safeguarding: At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.