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- Tasks: Guide customers through their journey, providing outstanding service and solving problems.
- Company: Join Places for People, the UK's leading Social Enterprise focused on community spirit.
- Benefits: Competitive salary, matched pension contributions, and 35 days holiday.
- Other info: Flexible work-from-home approach with occasional site visits.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Exceptional customer service skills and knowledge of the construction industry required.
The predicted salary is between 30000 - 40000 £ per year.
At Places for People, we hire People, not numbers! If you like the sound of one of our jobs, please apply - you could be just who we're looking for! Experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
Please note: this is a fixed term role until June 2027. This role offers a flexible workplace approach. You will work from home most of the week; however, we will ask that you go to our sites in Truro & Exeter once or twice a week.
As our next Customer Service Co-Ordinator, you'll be the friendly voice and helpful hand guiding our customers through their journey with us – from start to finish. Whether it's by email or phone, you'll deliver outstanding service, solve problems, and escalate complaints when needed – always with a focus on finding the best possible outcomes for our customers.
If you're already working in the housebuilding sector and looking for your next step, this role offers a brilliant opportunity to build on your experience and take your career further. You'll gain exposure to a wide range of customer interactions, develop your communication and problem-solving skills, and work closely with teams across the business – giving you valuable insight into how we operate.
At Places for People, we are committed to a safe working environment, so a basic DBS check is mandatory.
More About You
To shine in this role, you'll need to bring exceptional customer service skills, a positive and proactive mindset, and the confidence to handle challenging situations with professionalism and care. You're someone who keeps customers engaged, even when things get tricky. It is essential that you know a thing or two about the new build or construction industry – especially if you've dealt with aftercare or new-build warranty defects. You'll be a strong communicator, both written and verbal, and able to connect with customers from all backgrounds. A driving licence and access to your own car is preferred – site visits to new developments are part of the job. A number of years experience working for a Housing Association, housebuilders or PLC companies is essential, especially if you've worked with defect logging and liaising with contractors.
Benefits
We're a bold and diverse business, and we'll give you all the challenge and opportunity you crave – with plenty of rewards to match. Here's what you can look forward to:
- Competitive salary with annual reviews
- Matched pension contributions up to 7%
- 35 days holiday (including bank holidays)
Customer Service Coordinator employer: Places Developments
Contact Detail:
Places Developments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company culture! Places for People values community and people over numbers, so show us how you embody those values in your interactions. Research their mission and think about how your personal experiences align with their People Promises.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to connect with customers from all backgrounds. Role-play common scenarios with friends or family to build your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved customer issues. Be prepared to share these stories during interviews to demonstrate your proactive mindset and ability to find the best outcomes for customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining a community that cares about its employees. Don’t wait too long – the right opportunity is just a click away!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don't be afraid to express your enthusiasm for the role and how you embody our People Promises.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and the housebuilding sector. We love seeing how your skills align with what we're looking for, so be specific!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it's relevant, and make sure to proofread for any typos or errors.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you'll find all the details you need about the role and our company there.
How to prepare for a job interview at Places Developments
✨Know Your Stuff
Before the interview, brush up on your knowledge of the housebuilding sector and any relevant experience you have. Be ready to discuss specific examples of how you've handled customer service challenges, especially in relation to new-build warranty defects.
✨Emphasise Your People Skills
Since Places for People values community spirit and respect, highlight your ability to connect with customers from diverse backgrounds. Share stories that showcase your enthusiasm and proactive mindset when dealing with tricky situations.
✨Showcase Problem-Solving Abilities
Prepare to discuss how you've successfully resolved customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your ability to find the best outcomes for customers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to community engagement, or how they support employee growth. This shows your genuine interest in the role and the organisation.