About the Role
Our client is seeking a dedicated and customer-focused Remote IT Support Specialist to join their distributed IT support team, serving clients based in East London . This role is fully remote, offering flexibility while requiring you to provide essential technical assistance to end-users. You will be responsible for troubleshooting hardware and software issues, responding to support tickets, and ensuring a smooth technical experience for all users. The ideal candidate is proficient in diagnosing a wide range of IT problems, possesses excellent communication skills, and thrives in an independent, remote work environment. You will be a key point of contact for technical support, contributing to user productivity and satisfaction across the organization.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot hardware, software, and network issues, resolving tickets in a timely manner.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Guide users through step-by-step solutions for technical problems.
- Escalate unresolved issues to senior IT staff or specialized teams when necessary.
- Maintain detailed records of support requests, solutions, and user interactions in the ticketing system.
Requirements
- Proven experience in an IT Support role or help desk environment.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Familiarity with network troubleshooting concepts (TCP/IP, DNS, DHCP).
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving skills and the ability to work independently.
- Experience with remote support tools and ticketing systems is essential.
Benefits
- Competitive monthly salary with a work-from-home allowance.
- Comprehensive health, dental, and vision insurance benefits.
- Opportunities for further training and certification in IT support and systems administration.
- Flexible work hours conducive to a remote setup.
- A collaborative and supportive remote team environment focused on continuous improvement and professional development.
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Remote IT Support Specialist employer: Placements24
Our client offers an exceptional remote working environment for Tax Specialists, providing unparalleled flexibility and autonomy while ensuring a competitive salary package and performance bonuses. With a strong focus on continuous professional development, employees are encouraged to grow their expertise in South African tax law, all within a supportive culture that values strategic thinking and collaboration across departments.
