About the Role
Our client is seeking a friendly and efficient Insurance Customer Service Representative to join their team in East London . This role is the first point of contact for clients, providing essential support and information regarding their insurance policies. You will handle inquiries, process service requests, and resolve issues with professionalism and empathy, ensuring a positive customer experience. This is an ideal position for an individual with strong communication skills who is passionate about helping others and contributing to the reputation of an insurance provider in the East London area.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and in-person.
- Provide accurate information about insurance policies, coverage, and billing.
- Process policy changes, endorsements, and cancellations efficiently.
- Assist customers with claims initiation and provide status updates.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Maintain detailed and accurate customer records in the CRM system.
Requirements
- Previous experience in customer service , preferably within the insurance or financial services industry.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric approach.
- Proficiency in using CRM software and standard office applications.
- Ability to handle stressful situations and remain calm and professional.
- High school diploma or equivalent qualification required.
Benefits
- Competitive hourly wage with potential for performance incentives.
- Medical and dental insurance options.
- Paid training and ongoing professional development opportunities.
- Hybrid work model offering flexibility.
- A positive and supportive team culture.
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Insurance Customer Service Representative employer: Placements24
Our client offers an exceptional remote working environment for Tax Specialists, providing unparalleled flexibility and autonomy while ensuring a competitive salary package and performance bonuses. With a strong focus on continuous professional development, employees are encouraged to grow their expertise in South African tax law, all within a supportive culture that values strategic thinking and collaboration across departments.
