About the Role
Our client, a charming boutique hotel located in the picturesque coastal city of East London , is seeking an organized and customer-focused Front Office Manager. This vital role is responsible for overseeing all aspects of the front desk operations, ensuring that guests receive a warm welcome and exceptional service from arrival to departure. The ideal candidate will have a strong understanding of hotel operations, excellent leadership skills, and a passion for creating positive guest experiences. You will lead a team of receptionists, manage guest inquiries, handle reservations, and ensure the smooth running of the front office to uphold the hotel's reputation for comfort and hospitality.
Key Responsibilities
- Manage daily front office operations, including check-in, check-out, guest inquiries, and room assignments.
- Lead, train, and motivate the front desk team to provide outstanding customer service.
- Ensure all guest requests and concerns are handled promptly and efficiently.
- Maintain the hotel's reservation system and ensure accuracy of bookings.
- Oversee the management of guest accounts and billing.
- Implement and maintain front office standards and procedures.
- Liaise with other departments to ensure seamless guest experiences.
- Monitor guest feedback and take appropriate action to address any issues.
- Manage cash flow at the front desk and ensure all financial procedures are followed.
- Create a welcoming and professional atmosphere for guests.
Requirements
- Minimum of 3 years of experience in front office operations, with at least 1 year in a supervisory or managerial role.
- Experience in a boutique hotel or similar hospitality setting is preferred.
- Strong customer service and communication skills.
- Proficiency in hotel property management systems (PMS).
- Excellent organizational skills and attention to detail.
- Ability to lead and motivate a team.
- Knowledge of reservation management and front desk procedures.
- Ability to work flexible hours, including weekends and public holidays.
- Must possess a valid work permit or be a South African citizen based in or willing to relocate to East London .
- A positive attitude and a passion for hospitality.
Benefits
Our client offers a competitive salary, opportunities for career advancement within the hotel, and a supportive work environment. Benefits include staff meals and potential for accommodation assistance. This is an excellent opportunity for an aspiring Front Office Manager to take on a key role in a charming hotel located in the beautiful coastal city of East London .
Front Office Manager - Boutique Coastal Hotel employer: Placements24
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