About the Role
Our client is looking for a driven and customer-focused E-commerce Sales Representative to join their expanding online retail team. In this fully remote role, you will be responsible for engaging with potential customers, assisting them with their online purchasing decisions, and driving sales through proactive communication and support. You will leverage digital tools and platforms to provide product information, answer queries, and guide customers through the sales funnel. This position is crucial for enhancing the online customer journey, converting leads into sales, and contributing to the overall growth of the company's digital storefront.
Key Responsibilities
- Respond to customer inquiries received through live chat, email, and phone regarding products and online orders.
- Proactively engage with website visitors to offer assistance, answer questions, and overcome purchase barriers.
- Guide customers through the online sales process, ensuring a seamless and positive experience.
- Achieve individual and team sales targets by effectively promoting products and services.
- Document customer interactions and sales activities accurately in the CRM system.
- Collaborate with the marketing team to provide feedback on customer needs and trends.
Requirements
- Previous experience in sales , customer service , or e-commerce support .
- Excellent communication, negotiation, and interpersonal skills.
- Familiarity with CRM software and e-commerce platforms.
- A results-oriented mindset with a strong desire to achieve sales goals.
- Ability to work independently and manage time effectively in a remote work environment .
- High school diploma or equivalent; a degree in a related field is beneficial.
Benefits
- Competitive base salary with attractive commission structure.
- Fully remote position offering significant work-life flexibility.
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Ongoing sales training and professional development opportunities.
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E-commerce Sales Representative employer: Placements24
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