At a Glance
- Tasks: Maximise Kitchen and Bathroom sales by providing excellent service to Trade and Retail customers.
- Company: Join a diverse team at a leading home improvement company.
- Benefits: Competitive pay, staff discounts, and genuine development opportunities.
- Other info: Flexible hours and a supportive work environment await you!
- Why this job: Be the first point of contact for customers and make their design dreams come true.
- Qualifications: Experience in kitchen and bathroom design, plus strong customer service skills.
The predicted salary is between 30 - 40 £ per hour.
- General Information
- Job Type
- Fixed Term
- Category
- Customer Service
- Business
- Place Makers
- Location
- Christchurch
- Job Reference
- 43973
- Posted Date
- Closing Date
About the role
You will be responsible for maximising the Kitchen and Bathroom sales by providing excellent service to our Trade and Retail customers.
This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.
In addition to working in our HBK design showroom, you will be the first point of contact at our Trade Counter and Showroom, you will interact daily with our customers who are the heart and soul of our business.
This includes helping customers find and select product, providing product knowledge advice and completing all stock related tasks.
- Daily you will be responsible for –
- Take clear brief from clients and discuss all aspects of creating, remodelling, or updating the kitchen and/ or bathroom area of their home.
- You will discuss building materials, themes, colours, patterns, and room layout with a client and produce sketches and drawings based on their requirements.
- Consulting with clients via phone and email
- Seeking out value-add solutions for internal and external customers.
- You will build effective relationships with our Trade and Retail customers by offering product support, technical information, and interior design solutions.
- You will be a people person thriving most when supporting our customers, so they get a winning in-store experience.
- You will also play a vital part in direct sales with customers, getting orders pulled and ready for dispatch, and merchandising and maintaining aisles within the showroom.
This is a 6 Month Fixed Term full-time role, offering a flexible 30-40 hours a week, Monday-Friday, based in our Riccarton Branch
About You
- Proven experience in designing Kitchens & Bathrooms, with Laundry / Heating as a bonus
- Customer Service/ Sales experience, confident and be a clear and accurate communicator who can deal with challenging demands and time frames.
- You must be polite, professional and will be accommodating when assisting our customers.
- We are looking for someone with a high standard of personal presentation and excellent verbal and written communication skills.
- You will need to have excellent time management skills to meet tight deadlines and company targets.
- Intermediate to advanced experience with MS Suites, including Excel, other computer programs are desirable – experience in Winflex would be desirable, as would other CAD design softwares
- Our Benefits
- Competitive hourly rate & Staff-buying privileges
- Genuine development opportunities that come with being part of the wider Fletcher Building Group
- Employment Education Fund
- Health & Wellbeing initiatives including an Employee Assistance Program
- Be part of a diverse and inclusive team
Join Us
We value diversity and encourage applications from all backgrounds.
Research shows that females and minority groups don’t always apply for roles unless they match 100% of the requirements.
If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway.
We are proud of our diversity and see it as one of the things that make us better together.
Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.
We are proud of the incredible diversity of people who make up our business!
As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.
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Interiors Project Co Ordinator - Chch in Christchurch employer: PlaceMakers Christchurch
As an Interiors Project Co-Ordinator at our Christchurch location, you will join a dynamic team dedicated to delivering exceptional customer service in the Kitchen and Bathroom sector. We offer competitive pay, staff-buying privileges, and genuine opportunities for professional development within the wider Fletcher Building Group, all while fostering a diverse and inclusive work culture that values every employee's contribution. With a focus on personal growth and well-being initiatives, this role provides a rewarding environment for those passionate about design and customer interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Interiors Project Co Ordinator - Chch in Christchurch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PlaceMakers Christchurch. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PlaceMakers Christchurch before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Interiors Project Co Ordinator - Chch in Christchurch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PlaceMakers Christchurch:Your cover letter is your chance to shine! Tell us why you want to work at PlaceMakers Christchurch specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PlaceMakers Christchurch!
How to prepare for a job interview at PlaceMakers Christchurch
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
