Senior Officer - Personal Banking (Consumer Duty) in London

Personal Banking department oversees debit and credit card operations, and provides back office support to the Bank's branches. As a Senior Officer - Personal Banking (Consumer Duty), you will be undertaking activities across mortgage intermediaries, student prime customers, MI production, Consumer Duty implementation, marketing materials design and maintenance to support the team’s and department’s growth. This is a full time permanent position.

Key responsibilities

• Conduct comprehensive market research to identify trends, opportunities and competitive risks.
• Prepare and present regular Management Information (MI) and reports on business performance, market conditions and strategic initiatives to Senior Management when necessary.
• Produce high quality documentation around local UK policy and procedures.
• Coordinate with relevant internal stakeholders and retail branches to create marketing campaigns that drive customer engagement and acquisition in that product set.
• Collaborate with Head Office and the broader Bank of China (BOC) Group network for cross-border marketing.
• Create and regularly review customer-facing documents and marketing materials to ensure compliance with regulations.
• Act as the department’s primary contact for responding to memos, requests, and inquiries from Head Office, Senior Management and internal stakeholders in support of their assigned product set, such as mortgage intermediaries and our student prime offering.
• Collaborate effectively throughout the Bank to develop a suitable control framework for risk management in their assigned duties and responsibilities.
• Coordinate the implementation of Consumer Duty requirements across relevant business activities, including arranging regular Consumer Duty Forum meetings, tracking actions, communicating with relevant stakeholders, collating MI and preparing reports to relevant committees and the Board.
• Other tasks as assigned when required.

Requirements

• Degree educated in Finance, Economics, Accounting, Business or other relevant subject.
• Proven track record in customer-focused roles, ideally within the Financial Services or Banking industries.
• Experience supporting or delivering Consumer Duty programmes is preferred.
• Good knowledge of Retail Banking products.
• Good knowledge of Consumer Duty requirements.
• Knowledge of regulatory compliance requirements is preferred.
• Excellent communication skills.
• Fluency in Mandarin is a plus.
• Excellent report writing skills.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Team player and able to build relationships across different stakeholders.
• Highly organised.
• Attention to detail.
• Analytical and problem solver with ability to deliver practical solutions.
• Negotiation skills.

Working here

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.

Learning and Development

We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:

• Access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute.
• 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge.
• Regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network.
• Exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile.
• Developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme.
• Encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week.
• Embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career.
• Promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions.

Benefits

We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:

• Complimentary Lunch.
• Cycle to work scheme.
• Retail Discounts.