At a Glance
- Tasks: Provide top-notch customer service and support sales of banking products.
- Company: Join the Bank of China, a leading international bank with over 90 years in the UK.
- Benefits: Enjoy flexible benefits, complimentary lunch, and retail discounts.
- Other info: Dynamic, inclusive environment with excellent growth and learning opportunities.
- Why this job: Kickstart your career in finance while making a real impact in customer service.
- Qualifications: Degree in Finance or related field; customer service experience preferred.
The predicted salary is between 24300 - 29700 £ per year.
London Chinatown Branch carries out retail and corporate business and continues to accelerate branch transformation, and provide excellent customer service to the clients and local communities. Along with other network branches, London Chinatown Branch maintains a competitive edge and promotes the Bank of China’s image and reputation in the UK, endeavours to achieve KPI/target set by HO, continues to enhance internal control and staff training, builds good culture within the branch whilst fully complies with the local regulatory requirements.
As a Junior Assistant Customer Service - Mandarin Speaking, you will be supporting in generating business by providing excellent customer service and delivering sales of products and services offered by the Bank. You will also be responsible for undertaking day-to-day operational tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities
- Conduct sales interviews, identify customer needs and recommend tailored products and services to meet their requirements
- Provide excellent service to the customers
- Open both individual accounts and companies’ accounts
- Conduct and fulfil KYC compliance requirements
- Support the Review team to liaise with customers to obtain relevant information
- Ensure the smooth operation of Open Counter including telephone calls, incoming emails, incoming letters and banking hall shifts
- Ensure that all processes comply with regulatory requirements, internal controls and the Bank’s policies and procedures at all times
- Work on Sunday (opening) when necessary
Requirements
- Degree educated in Finance, Economics, Accounting, Business or other relevant subjects
- Experience in customer service roles
- Knowledge of Retail Banking products and processes is preferred
- Knowledge of compliance and regulatory requirements is preferred
- Good customer service skills
- Excellent English and Mandarin communication skills
- Attention to detail
- Highly organised
- Team player
- Proficient in MS Office (Word, Excel, PowerPoint)
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branches in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
- Access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
- 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
- Regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
- Exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
- Developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
- Encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
- Embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
- Promoting cross cultural intelligence and seeking out diverse and inclusive perspectives on challenges faced and their solutions
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suit your needs, including:
- Complimentary Lunch
- Cycle to work scheme
- Retail Discounts
Junior Assistant Customer Service - Mandarin Speaking in London employer: Placeholder Commercial Real Estate Platform
Join a dynamic and innovative commercial real estate platform in London, where we prioritise exceptional service delivery and team performance. As a Payroll Team Lead, you will benefit from a generous holiday allowance and private healthcare, while working in a supportive culture that values mentorship and employee growth. This is an excellent opportunity to make a meaningful impact in a collaborative environment that champions both client satisfaction and team development.
Contact Details:
Placeholder Commercial Real Estate Platform Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Assistant Customer Service - Mandarin Speaking in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Placeholder Commercial Real Estate Platform. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Placeholder Commercial Real Estate Platform before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Assistant Customer Service - Mandarin Speaking in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Placeholder Commercial Real Estate Platform:Your cover letter is your chance to shine! Tell us why you want to work at Placeholder Commercial Real Estate Platform specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Placeholder Commercial Real Estate Platform!
How to prepare for a job interview at Placeholder Commercial Real Estate Platform
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
