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- Tasks: Provide first line IT support and monitor bank systems in a dynamic environment.
- Company: Join the Bank of China, a leading international bank with a diverse workforce.
- Benefits: Enjoy flexible benefits, complimentary lunch, and retail discounts.
- Other info: Embrace a culture of continuous learning and professional development.
- Why this job: Kickstart your career in IT while making a real impact in banking.
- Qualifications: Degree in IT or related field; experience in PC support and troubleshooting required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
IT Centre (Europe) oversees and manages the secure operations of IT applications and front-end systems used in all Bank of China (BOC) branches and representative offices located within Europe and Africa. As an IT Support - Mandarin Speaking, you will be responsible for assisting the Help Desk first line support and the daily operations of the Bank's IT systems. You will also perform applications and batch monitoring as well as data backup. This is a full-time permanent position.
Key responsibilities
- Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requests.
- Carry out machine room environment and devices first line maintenance, support second line engineer to perform system changes and maintenance.
- Monitor the production systems and applications and follow the incident management procedure to deal with critical messages.
- Perform first line handling of system and network alerts.
- Carry out daily operational duty and run batch jobs.
- Assist with producing system and network reports for management and for Bank of China's branches.
The role requires a 36-hour working week, consisting of either three night shifts (21:00–09:00) or one night shift and two daytime weekend shifts (09:00–21:00). Weekend work is required on a rotational basis.
Requirements
- Degree educated preferably in Information Technology, Computing, Software Engineering, Computer Engineering, Science in Information Technology, or other relevant subject.
- Proven track record in similar role.
- Experience in PC support (e.g. PC installation, printer setup).
- Experience in Windows 10 and 11 troubleshooting.
- Experience in OA system maintenance, particularly in MS Office, MS Outlook, SharePoint, IE, Chrome and Lotus Notes.
- Experience in database management.
- Knowledge of Information Security, Cyber Security and GDPR.
- Good problem-solving skills.
- Excellent English and Mandarin communication skills.
- Team player.
- Highly organised.
- Attention to detail.
Working here
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintains its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branches in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
- Access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute.
- 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge.
- Regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network.
- Exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile.
- Developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme.
- Encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week.
- Embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career.
- Promoting cross-cultural intelligence and seeking out diverse and inclusive perspectives on challenges faced and their solutions.
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suit your needs, including:
- Complimentary Lunch.
- Cycle to work scheme.
- Retail Discounts.
IT Support - Mandarin Speaking in London employer: Placeholder Commercial Real Estate Platform
Contact Detail:
Placeholder Commercial Real Estate Platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support - Mandarin Speaking in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Bank of China. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge about the bank's IT systems. Show us you know your stuff and can handle those tricky questions with ease!
✨Tip Number 3
Practice your Mandarin! Since this role requires communication in both English and Mandarin, being fluent will definitely give you an edge. Try role-playing common scenarios you might face in the job.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace IT Support - Mandarin Speaking in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support role. Highlight your experience with PC support, Windows troubleshooting, and any relevant IT systems you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Language Skills: Since this role requires Mandarin, don’t forget to showcase your language skills! Mention any relevant experiences where you’ve used Mandarin in a professional setting. It’ll definitely give you an edge!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at Placeholder Commercial Real Estate Platform
✨Know Your Tech
Make sure you brush up on your technical skills, especially around Windows 10 and 11 troubleshooting. Familiarise yourself with the applications mentioned in the job description, like MS Office and SharePoint, so you can confidently discuss your experience during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you had to manage critical incidents or alerts, and be ready to explain your thought process and the outcomes.
✨Practice Your Mandarin
Since this role requires Mandarin speaking skills, practice your language abilities before the interview. You might be asked to demonstrate your proficiency, so consider preparing some technical terms or phrases relevant to IT support.
✨Understand the Company Culture
Research Bank of China's values and commitment to diversity and inclusion. Be prepared to discuss how you can contribute to their inclusive environment and how your background aligns with their mission. This will show that you're not just a fit for the role, but also for the company.