At a Glance
- Tasks: Deliver top-notch customer service and support business growth in a dynamic banking environment.
- Company: Join the Bank of China, a leading international bank with over 90 years in the UK.
- Benefits: Enjoy flexible benefits, complimentary lunch, and retail discounts to suit your lifestyle.
- Other info: Embrace a diverse culture with endless learning and career growth opportunities.
- Why this job: Be a key player in customer relations while developing your skills in a supportive team.
- Qualifications: Degree in Finance or related field; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Banking department's main responsibility is to deliver excellent customer service as well as market and promote products and services that the Bank offers to its customers whilst adhering to Head Office's and regulatory bodies' requirements. As an Associate Customer Service - Mandarin Speaking, you will play an important role in supporting the business growth across both existing client portfolios and new business. You will provide prompt and efficient customer service while assisting with day-to-day operations of the Banking department. This is a full-time permanent position.
Key responsibilities
- Participate in marketing activities to achieve the targets of business development
- Act as primary point of contact for the customers and maintain customer relationships
- Process account opening applications
- Handle cash and other related duties as a cashier at closed counter
- Carry out the client on-boarding process and conduct Anti-Money Laundering (AML), Know Your Customer (KYC), Know Your Business (KYB) checks such as Customer Due Diligence (CDD) on new clients according to the Bank’s policies
- Request and obtain Source of Fund (SoF), Source of Wealth (SoW) from customers where appropriate
- Ensure all operational activities strictly adhere to the Bank’s internal guidelines, regulatory policies and procedures
- Assist with the preparation of business, statistical, AML, internal audit requirements and compliance requirements reports
- Act as cover for any other staff members when required
Requirements
- Degree educated in Finance, Economics or other relevant subjects
- Experience in customer service, sales or marketing would be advantageous
- Experience in banking with exposure to areas of retail banking is preferred
- Knowledge of banking operations
- Knowledge of the regulatory and legislative requirements and industry practice for the financial crime disciplines, including fraud, sanctions and other related areas
- Excellent English and Mandarin communication skills
- Advanced Excel skills
- Team player who is able to work independently
- Good problem-solving skills
Working here
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintains its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branches in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
- Access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
- 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
- Regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
- Exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
- Developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
- Encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
- Embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
- Promoting cross-cultural intelligence and seeking out diverse and inclusive perspectives on challenges faced and their solutions
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suit your needs, including:
- Complimentary Lunch
- Cycle to work scheme
- Retail Discounts
Associate Customer Service - Mandarin Speaking in London employer: Placeholder Commercial Real Estate Platform
Join a dynamic and innovative commercial real estate platform in London, where we prioritise exceptional service delivery and team performance. As a Payroll Team Lead, you will benefit from a generous holiday allowance and private healthcare, while working in a supportive culture that values mentorship and employee growth. This is an excellent opportunity to make a meaningful impact in a collaborative environment that champions both client satisfaction and team development.
Contact Details:
Placeholder Commercial Real Estate Platform Recruitment Team
