At a Glance
- Tasks: Deliver top-notch customer service and support branch targets while adhering to regulations.
- Company: Join the Bank of China, a leading international bank with over 90 years in the UK.
- Benefits: Enjoy flexible benefits, complimentary lunch, and retail discounts.
- Other info: Be part of a diverse team that values personal and professional development.
- Why this job: Kickstart your career in finance with growth opportunities and a supportive environment.
- Qualifications: Degree in Finance, Economics, or Accounting; Mandarin fluency and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Glasgow Branch sits within the first line of defence (1LoD) of the Bank and provides financial services to individual customers as well as Small and Medium-sized Enterprise (SME) clients. The branch is a key point of contact for individual customers to access their current accounts, mortgages, debit cards and credit cards services. As a Junior Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service whilst ensuring all regulatory obligations are fully adhered. You will also support the Branch in achieving its targets and objectives. This is a full time permanent position.
Key responsibilities
- Process new account applications, closure of accounts and change of customer information
- Handle enquiries from customers
- Maintain customer relationships and cross-sell relevant products and services
- Assist with an on-going Customer Due Diligence (CDD) review
- Deal with cash and non-cash transactions
- Produce daily overdraft reports
- Ensure that all activities meet the Bank’s internal policies and procedures as well as other regulatory requirements at all times
Requirements
- Degree educated in Finance, Economics or Accounting
- Experience within the Financial Services industry and proven track record in similar business stream
- Knowledge of Retail Banking procedures is preferred
- Excellent English and Mandarin communication skills
- Excellent customer service skills
- Good MS Excel skills
- Team player
- Highly organised and attention to detail
Working here
Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.
Learning and Development
We strive to offer you a continuous learning environment and we will invest in your development. We provide personalised and varied learning tools to support your growth and career through:
- Access to the best in class qualifications from leading professional bodies such as the Professional Bankers Certificate and Green & Sustainable Finance Certificate from the Chartered Banker Institute
- 24/7 on-demand access to over 600 e-tutorials to build and refresh core and advanced banking knowledge
- Regular pan-bank stay connected sessions to keep in touch with what is going on across the bank and build your network
- Exploring your unique and collective strengths and development areas to become the best version of yourself using the globally renowned Insights personality profile
- Developing our People Managers to help coach and guide you towards success, through our 9-month People Manager Development Programme
- Encouraging a “growth” personal mindset and promoting continuous professional development (CPD) through annual events such as Learning at Work Week
- Embracing change in a fast-moving industry and encouraging a forward-looking perspective on career development to “future-proof” your career
- Promoting cross cultural intelligence and to seek out diverse and inclusive perspectives on challenges faced and their solutions
Benefits
We provide an attractive and comprehensive benefits package, offering flexibility that can enable you to select the benefits that suits your needs, including:
- Complimentary Lunch
- Cycle to work scheme
- Retail Discounts
Junior Assistant Customer Service - Mandarin Speaking in Glasgow employer: Placeholder Commercial Real Estate Platform
At Bank of China, we pride ourselves on being an excellent employer that fosters a culture of inclusivity and continuous learning. Our Glasgow branch offers a dynamic work environment where employees can thrive through tailored development opportunities, competitive benefits, and a commitment to personal and professional growth. Join us to be part of a diverse team that values your contributions and supports your journey in the financial services industry.
Contact Details:
Placeholder Commercial Real Estate Platform Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior Assistant Customer Service - Mandarin Speaking in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the Bank of China. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. Show them your problem-solving skills and that you can keep your cool under pressure!
✨Tip Number 3
Don’t forget to showcase your Mandarin skills! Being bilingual is a huge asset, so be ready to demonstrate your language abilities during the interview. It’ll set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop.
We think you need these skills to ace Junior Assistant Customer Service - Mandarin Speaking in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Junior Assistant Customer Service role. Highlight your experience in customer service and any relevant skills, especially your Mandarin proficiency. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our values. Don’t forget to mention your understanding of financial services and retail banking procedures.
Showcase Your Communication Skills:Since this role requires excellent communication in both English and Mandarin, make sure to demonstrate these skills in your application. Whether it's through your writing style or examples of past experiences, we want to see your ability to connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Placeholder Commercial Real Estate Platform
✨Know Your Stuff
Make sure you brush up on your knowledge of retail banking procedures and the financial services industry. Familiarise yourself with common customer service scenarios, especially those that might involve Mandarin-speaking clients. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Practice Your Mandarin
Since this position requires Mandarin speaking skills, practice answering common interview questions in Mandarin. This will help you feel more confident during the interview and demonstrate your language proficiency effectively. Don’t forget to also prepare for any potential customer service scenarios in Mandarin!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will highlight your ability to maintain customer relationships and cross-sell products, which is key for this role.
✨Be Organised and Detail-Oriented
As a Junior Assistant Customer Service, attention to detail is crucial. During the interview, emphasise your organisational skills and how you manage tasks efficiently. You could even mention specific tools or methods you use to stay organised, which will resonate well with the bank's focus on regulatory compliance.
