At a Glance
- Tasks: Lead a dynamic customer support team and resolve complex customer issues.
- Company: Join IRIS, a top UK software company focused on customer satisfaction.
- Benefits: Enjoy generous holidays, private healthcare, and career development opportunities.
- Other info: Be part of a Great Place to Work with a focus on employee wellbeing.
- Why this job: Make a real impact while leading a passionate team in a supportive environment.
- Qualifications: Experience in customer support and strong leadership skills required.
The predicted salary is between 35000 - 45000 € per year.
At IRIS, our customers are at the heart of everything we do. We’re now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service. This is a hands-on leadership role, combining people management with technical customer support. You’ll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you’ll be doing:
- Leading and supporting a high‑performing customer support team
- Managing performance, quality standards and customer satisfaction metrics
- Handling escalated queries, complaints and major incidents
- Working closely with Product, Development and Customer Success teams
- Supporting recruitment, onboarding and ongoing development
- Championing best‑in‑class customer experience across IRIS Financials
What you’ll bring:
- Proven experience in a customer-facing software or IT support environment
- People leadership or team lead experience
- Strong communication and stakeholder management skills
- Ability to balance leadership responsibilities with hands‑on problem solving
- A passion for delivering excellent customer experiences
If you’re looking for a role where you can lead from the front and make a real impact, we’d love to hear from you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Customer Support Team Leader (IRIS Financials) employer: Placeholder Commercial Real Estate Platform
At IRIS, we pride ourselves on being a leading employer that values our employees as our greatest assets. With a strong commitment to employee wellbeing, diversity, and continuous development, we offer generous benefits, including private healthcare and enhanced maternity pay, alongside a vibrant work culture that fosters collaboration and growth. Join us in a role where you can lead a high-performing team and make a meaningful impact in a supportive environment recognised as one of the UK's Best Workplaces for Women.
Contact Detail:
Placeholder Commercial Real Estate Platform Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Team Leader (IRIS Financials)
✨Tip Number 1
Get to know the company inside out! Research IRIS Financials, understand their products, and be ready to discuss how your experience aligns with their mission. This shows you’re genuinely interested and can help you stand out.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer support and leadership. Think of examples from your past experiences that showcase your skills in managing teams and resolving complex issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the IRIS team.
We think you need these skills to ace Customer Support Team Leader (IRIS Financials)
Some tips for your application 🫡
Show Your Passion for Customer Support:When writing your application, let us see your enthusiasm for delivering excellent customer experiences. Share specific examples of how you've gone above and beyond to help customers in previous roles.
Highlight Your Leadership Skills:Since this role involves leading a team, make sure to showcase your people management experience. Talk about how you've motivated and developed teams in the past, and how you balance leadership with hands-on problem-solving.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Apply through our website as soon as you can to ensure your application is considered.
How to prepare for a job interview at Placeholder Commercial Real Estate Platform
✨Know Your Stuff
Before the interview, make sure you’re familiar with IRIS Financials and its customer support processes. Brush up on common software issues and solutions, as well as the metrics that matter in customer satisfaction. This will show your potential employer that you’re not just a leader but also someone who understands the technical side of things.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading a team. Think about specific examples where you’ve motivated your team or resolved conflicts. Highlight how you balance hands-on problem-solving with managing performance. This will demonstrate that you can lead effectively while still being involved in day-to-day operations.
✨Prepare for Scenario Questions
Expect questions about how you would handle escalated customer issues or manage team performance. Prepare some scenarios from your past experience where you successfully navigated similar challenges. This will help you illustrate your problem-solving skills and your ability to maintain high standards in customer service.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice articulating your thoughts clearly and confidently. During the interview, listen carefully to the questions and respond thoughtfully. This will not only showcase your communication skills but also your ability to engage with stakeholders effectively.
