Assistant Customer Service - Mandarin Speaking in Birmingham

Birmingham Branch of Bank of China is part of the first line of defence of the bank that provides financial services to individual, as well as SME clients. It is an important point of contact for individual customers to access their current accounts, mortgages, debit cards, and credit cards services. As an Assistant Customer Service - Mandarin Speaking, you will be responsible to deliver excellent customer service at the front office whilst ensuring all regulatory obligations are fully adhered to. You will also undertake operation tasks to assist the Branch in achieving its targets and objectives. This is a full time permanent position.

Key responsibilities

• Process new account applications, closure of accounts, and change of customer information
• Handle customer enquiries at the front office professionally and in a timely manner
• Maintain customer relationship and cross-sell relevant products and services
• Deal with cash and non-cash transactions at the front office and assist customers with any related enquiries
• Collect, check, and ensure safe keeping of cash and cheques
• Promote products and services to potential clients
• Deal with post returned and daily overdraft reports
• Ensure all activities meet the Bank’s internal policies, procedures, and other regulatory requirements at all times

Requirements

• Degree educated preferably in Finance, Economics, Accounting, or other relevant subject
• Proven track record in similar business stream
• Knowledge of Retail Banking products is preferred
• Knowledge of compliance and regulatory requirements is preferred
• Excellent English and Mandarin written and verbal communication skills
• Sales and marketing skills
• Problem solving and analytical skills
• Highly organised
• Attention to detail
• Team player who is able to work independently
• Proficient in MS Office (Word, Excel, PowerPoint)

Having a presence in the UK for more than 90 years, Bank of China London Branch has been providing an excellent financial service to the market and maintain its competitive edge as an international bank operated in the UK. It has employees in over 33 countries, and it is one of the most internationalised overseas branch in the Bank of China Group. The Bank values the diversity of its employees and aims to create an inclusive environment where everyone can speak up and enjoy the equal opportunities to grow both personally and professionally.