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- Tasks: Provide expert support for complex customer queries and collaborate with teams to resolve issues.
- Company: Join IRIS, one of the UK's largest privately held software companies.
- Benefits: Generous holiday allowance, private healthcare, and career development opportunities.
- Other info: Be part of a supportive team culture with excellent growth potential.
- Why this job: Make a real impact by enhancing customer experiences in a fast-paced SaaS environment.
- Qualifications: Experience in customer support, strong problem-solving skills, and a passion for great service.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a 2nd Line Customer Support Analyst to join our IRIS Financials Customer Support team and help deliver outstanding service to our customers. You’ll provide expert support for more complex customer queries, working closely with 1st and 3rd Line teams to ensure issues are resolved efficiently and professionally.
What you’ll be doing:
- Investigating and resolving escalated customer queries
- Supporting customers across IRIS Financials products
- Working with internal teams to resolve technical issues
- Contributing to continuous improvement and knowledge sharing
- Supporting UAT and product enhancements
What you’ll bring:
- Experience in a customer-facing or technical support role
- Strong problem-solving and communication skills
- Confidence working with software systems
- SQL or financial system exposure (desirable but not essential)
- A passion for delivering great customer experiences
If you’re looking to develop your career within a fast-paced SaaS environment, this is a fantastic opportunity.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
2nd Line Customer Support Analyst (IRIS Financials) employer: Placeholder Commercial Real Estate Platform
Contact Detail:
Placeholder Commercial Real Estate Platform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Customer Support Analyst (IRIS Financials)
✨Tip Number 1
Get to know the company inside out! Research IRIS Financials and understand their products. This will help you tailor your conversations during interviews and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be dealing with complex customer queries, think of examples from your past experiences where you successfully resolved issues. This will give you confidence when discussing your capabilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and possibly even a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t wait around! Apply through our website as soon as you see the job posting. We sometimes close vacancies early due to high demand, so getting your application in quickly is key to securing an interview.
We think you need these skills to ace 2nd Line Customer Support Analyst (IRIS Financials)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the 2nd Line Customer Support Analyst role. Highlight your experience in customer-facing or technical support roles, and don’t forget to mention any relevant skills like problem-solving and communication.
Showcase Your Passion: We love candidates who are passionate about delivering great customer experiences. In your application, share examples of how you've gone above and beyond for customers in the past. This will help us see your commitment to outstanding service.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially since you'll be helping customers with complex queries!
Apply Early!: We occasionally close vacancies early if we receive a high volume of applications, so don’t wait! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at Placeholder Commercial Real Estate Platform
✨Know Your Stuff
Make sure you brush up on your knowledge of IRIS Financials products and services. Familiarise yourself with common customer queries and how to resolve them. This will show that you're proactive and ready to tackle the challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved complex customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and ability to handle escalated queries.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since this role involves working closely with both customers and internal teams, strong communication skills are essential. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready to Collaborate
Highlight your experience working in team environments, especially with 1st and 3rd Line support teams. Be prepared to discuss how you can contribute to continuous improvement and knowledge sharing within the team, as this is key to success at IRIS.