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- Tasks: Assist customers at the trade counter, providing top-notch service and product advice.
- Company: Join a leading company in plumbing and heating with a strong focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus scheme, company pension, and cycle to work options.
- Why this job: Be the face of the company, engage with customers, and grow your skills in a dynamic environment.
- Qualifications: 1 year experience in plumbing and heating, plus 1 year in a trade counter role required.
- Other info: Work full-time with alternate Saturdays; training provided for forklift operation.
The predicted salary is between 24000 - 36000 £ per year.
Trade Counter Assistant plays a key role in branch performance, they are the face of the company in our trade counters and are there to provide excellent customer service and advise and upsell where required. You will be proactive in attracting new customers to the branch and be dedicated to use and build their knowledge in plumbing and heating, so they are better placed to have great interactions with our customers.
Responsibilities including but not limited to:
- Achieve sales and profit targets.
- Deliver exceptional customer service to account, trade, retail, and online customers.
- Increase profitability through proactive promotion of additional products.
- Outbound calling to inform our customers and generate additional business.
- Participate in promotional and trade events.
- Ensure optimum incoming call and call-back completion.
- Prompt completion of compliance and training modules via safety cloud.
- Participate in online teams and in-person meetings.
- Maximise stock availability by working closely with branch stock control and ordering directly where required.
- Minimise slow moving and discontinued products through active clearance promotion.
- Ensure products are displayed to highest standard including correct POS and stock rotation for date sensitive products.
- Prompt receiving and put-away of stock.
- Ensure the trade counter is always clean and tidy.
- All cash handling and banking processes followed correctly.
- Opening and closing of premises if designated keyholder.
- Support on Goods in and warehousing when required, including operating the forklift once trained.
You will also be required to work alternate Saturdays.
Pay: Competitive Salary
Job Type: Full-time
Additional pay: Bonus scheme
Benefits: Company pension, Cycle to work scheme
Schedule: Monday to Friday
Experience: Plumbing and Heating: 1 year (required), Trade Counter: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Trade Counter Assistant (Southend-On-Sea) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Counter Assistant (Southend-On-Sea)
✨Tip Number 1
Familiarise yourself with the plumbing and heating industry. Knowing the products and services inside out will not only boost your confidence but also help you engage customers effectively, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills. Since you'll be the face of the company, demonstrating excellent communication and interpersonal skills during any interactions can set you apart from other applicants.
✨Tip Number 3
Network with professionals in the plumbing and heating sector. Attend local trade events or join relevant online forums to build connections that could provide insights or even referrals for the position.
✨Tip Number 4
Show your enthusiasm for sales and upselling. Prepare examples of how you've successfully promoted additional products in previous roles, as this will demonstrate your proactive approach to increasing profitability.
We think you need these skills to ace Trade Counter Assistant (Southend-On-Sea)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, plumbing, and heating. Use specific examples to demonstrate how you've achieved sales targets or provided exceptional service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the trade counter role. Mention your proactive approach to attracting customers and your ability to upsell products. Be sure to express your enthusiasm for working with plumbing and heating products.
Showcase Relevant Skills: In your application, emphasise skills such as communication, teamwork, and problem-solving. Highlight any experience you have with stock control, cash handling, or participating in promotional events, as these are key responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Placed
✨Know Your Products
Familiarise yourself with the plumbing and heating products that the company offers. Being knowledgeable will help you answer customer queries confidently and demonstrate your expertise during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you went above and beyond to meet customer needs, as this is crucial for a Trade Counter Assistant.
✨Demonstrate Proactivity
Think of instances where you've proactively attracted new customers or promoted additional products. This will show your potential employer that you're not just reactive but can also drive sales and enhance branch performance.
✨Prepare for Role-Playing Scenarios
Be ready for role-playing exercises where you might need to upsell products or handle customer complaints. Practising these scenarios can help you feel more comfortable and showcase your ability to handle real-life situations effectively.
