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- Tasks: Join our tech team as a Support Engineer, resolving client queries and ensuring smooth service operations.
- Company: B4B Payments is a leading fintech company revolutionising payment solutions globally.
- Benefits: Enjoy 25 days annual leave, wellness days, discounts, and a supportive work environment.
- Other info: Hybrid role based in London; no visa sponsorship available.
- Why this job: Be part of an innovative team that values collaboration, quality, and continuous improvement.
- Qualifications: Mid-level software engineer with Rails experience and a passion for operational reliability.
The predicted salary is between 36000 - 60000 £ per year.
Location: London / Travel required / Hybrid
Job Status: Permanent / Full-time
Reports to: Technical Operations Manager
About us
B4B Payments is a multi-award-winning, global financial services technology company offering an advanced transaction payments platform and APIs for emerging payments and financial services. Our flexible technology and comprehensive services include embedded finances, payment accounts, FX, rapid payouts, physical and virtual card issuing, and BIN sponsorship.
With over 18 years of expertise in payments, B4B Payments is headquartered in the UK. In Europe, B4B Payments is regulated as an e-money institution (EMI) authorised by the Financial Conduct Authority (FCA) and the Bank of Lithuania and is a Mastercard® Principal Member.
About the role
We are looking for a UK-based Support Engineer to join our friendly, well-organised technical team here at B4B Payments; a globally recognised and trusted provider of card issuing and embedded payment services. You will be reporting to the Technical Operations Manager and working closely with the CTO and all of the development teams, along with the business, to deliver continuity of service and resolve queries from our clients and partners.
Responsibilities
- Ensure the smooth operation of our services by triaging and resolving application issues as they arise.
- Identify and resolve performance and availability issues with reporting, batch processes and APIs — both internal and from external suppliers.
- Perform daily checks to confirm successful processing of overnight jobs, and implement monitoring solutions to proactively detect and alert on failures.
- Propose and implement enhancements to improve the operational reliability and efficiency of our services.
- Contribute ideas to improve how we build software, and actively participate in retrospectives.
- Work with our suppliers when issues arise and see through to resolution.
Requirements
Essential (Need to have)
- A mid-level software engineer.
- Strong knowledge of the Rails tech stack, with a particular focus on the back end.
- Experience working in a support role within production systems.
- Commitment to software quality, test coverage, and operational reliability.
- Ability to handle complex data sets and transactions in a financial services context.
- Strong experience working with databases and optimising SQL queries.
Desirable (Nice to have)
- Experience in fintech, payments, banking, or working with payments and cards.
- Experience of working in a regulated and/or PCI/SOC2 compliant company with high availability and demanding security requirements.
What we offer
- 25 days annual leave.
- Annual wellness day off.
- Access to one-to-one confidential counselling sessions through our Employee Assistance Programme.
- Access to retail & other discounts.
- Vitality health care plan.
- Access to ‘Nous Finance - a smart way to save money’.
- Learning & development support.
- Ride-to-work scheme.
- Regular socials and relaxed working environment.
Make a difference: We’re always on the lookout for talented individuals to help take us further – It’s important to us to hire the right people and work out a role that works.
Equality: We strive to create a workplace that reflects the diverse communities we serve and where everyone feels empowered to bring their full, authentic selves to work.
Teamwork: The strength of our team does not only lie in our combined experience and expertise but our ability to trust each other, no matter what.
Quality: We provide award-winning solutions and unsurpassed service that, together, deliver premium value to our customers.
Innovation: Redefining the standard of excellence is in everything we do. Therefore, we are open to ideas that challenge the conventional views and drive innovation.
Trust: We strive to act in a manner that builds trust with our team, clients, business partners, and other stakeholders.
NOTE: We kindly request that you contact us by submitting your CV, indicating your current location, and confirming your eligibility to work in the United Kingdom. We assure you that our team will promptly respond to your inquiry. Please note that we are not considering inquiries or applications from Agencies. Additionally, we regret to inform you that we are unable to provide visa sponsorships at this time.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer (London)
✨Tip Number 1
Familiarise yourself with the Rails tech stack, especially the back end, as this is crucial for the Support Engineer role. Consider building a small project or contributing to open-source projects using Rails to demonstrate your skills.
✨Tip Number 2
Gain a solid understanding of financial services and payment systems. This knowledge will help you relate better to the challenges faced by clients and partners, making you a more effective support engineer.
✨Tip Number 3
Network with professionals in the fintech industry, particularly those who work with payments and cards. Attend relevant meetups or webinars to build connections that could provide insights or referrals for your application.
✨Tip Number 4
Prepare to discuss your experience with operational reliability and software quality during interviews. Be ready to share specific examples of how you've handled complex data sets and resolved issues in production systems.
We think you need these skills to ace Support Engineer (London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Support Engineer position. Tailor your application to highlight relevant experience in software engineering, particularly with the Rails tech stack.
Craft a Tailored CV: Your CV should reflect your mid-level software engineering skills and experience in support roles. Emphasise your knowledge of databases, SQL optimisation, and any experience in fintech or regulated environments.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've resolved application issues or improved operational reliability in previous positions.
Highlight Soft Skills: B4B Payments values teamwork and innovation. Make sure to include examples of how you've collaborated with teams, contributed ideas for improvement, and built trust with colleagues and clients in your application.
How to prepare for a job interview at Placed
✨Know Your Tech Stack
Make sure you have a solid understanding of the Rails tech stack, especially the back end. Be prepared to discuss your experience with it and how you've used it in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role involves triaging and resolving application issues, be ready to share examples of how you've tackled complex problems in production systems. Highlight your analytical thinking and troubleshooting abilities.
✨Familiarise Yourself with Financial Services
Given the company's focus on fintech and payments, brush up on your knowledge of financial services, particularly around compliance and security standards like PCI/SOC2. This will show your commitment to the industry.
✨Show Enthusiasm for Team Collaboration
B4B Payments values teamwork and collaboration. Be prepared to discuss how you've worked effectively in teams, contributed ideas during retrospectives, and supported colleagues in achieving common goals.