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- Tasks: Be the go-to person for tech support, solving issues and fulfilling service requests.
- Company: Join a global technical Service Desk team dedicated to employee support.
- Benefits: Enjoy development opportunities and a fast-paced work environment.
- Why this job: Perfect for tech enthusiasts wanting to make an impact while enhancing their skills.
- Qualifications: Strong customer service, technical skills, and quick learning ability required.
- Other info: Remote and on-site support roles available; great for self-motivated individuals.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Service Desk Engineer, who will act as the single point of contact for all users for incident resolution and service requests. We are a technical Service Desk that provides support to our employees all over the world. From incident resolution to request fulfilment, you will be responsible for ensuring that employees have the necessary equipment and resources to perform their roles. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information and escalate as required, in line with Business processes.
The Service Desk is a fast paced team that offers a variety of development opportunities. We hire people with a broad range of technical and customer focused skills to allow us to respond to all technological challenges.
Preferred skills and experience- Strong interpersonal and customer service skills.
- Excellent technical, analytical and troubleshooting skills.
- Strong communication skills, both written and verbal.
- Quick to learn.
- Self-motivated with the ability to work unsupervised.
- Answering phone calls within Service Level Agreements (SLA’s), whilst providing an excellent customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing and providing updates on tickets for incidents and service requests.
- Ensuring that first line incidents are resolved quickly and efficiently.
- Ensuring that second line incidents are investigated and promptly escalated where required.
- Managing open incidents, working with second and third line teams to gain the fastest resolution based on incident SLA’s.
- Providing remote and on-site support and fixes.
- Providing administrative support to ensure that Business critical processes are adhered to.
- Maintaining and administering user accounts in line with security requirements.
Service Desk Engineer (Stoke) (Stoke-On-Trent) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (Stoke) (Stoke-On-Trent)
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge of resolving typical service desk incidents will show us that you're ready to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially over the phone and via live chat. Since you'll be interacting with users regularly, being clear and concise in your explanations will help you stand out as a candidate.
✨Tip Number 3
Showcase your ability to work under pressure. The service desk environment can be fast-paced, so sharing examples of how you've successfully managed multiple tasks or resolved issues quickly will impress us.
✨Tip Number 4
Highlight any experience you have with ticketing systems or remote support tools. Familiarity with these technologies is a big plus and will demonstrate your readiness for the role.
We think you need these skills to ace Service Desk Engineer (Stoke) (Stoke-On-Trent)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Desk Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your strong interpersonal, customer service, and technical skills in your CV and cover letter. Provide specific examples of how you've successfully resolved incidents or provided support in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention your ability to work under pressure and your quick learning capabilities, as these are crucial for a fast-paced environment.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for a Service Desk Engineer.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and troubleshooting skills. You might be asked to solve a problem on the spot, so brush up on common issues related to service desk operations.
✨Demonstrate Excellent Communication
Since the role involves communicating with users over calls and Live Chat, practice clear and concise communication. Think about how you would explain technical issues to someone without a technical background.
✨Highlight Customer Service Experience
Emphasise any previous experience in customer service roles. Share examples of how you've handled difficult situations or provided exceptional support to users.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think through how you would handle various incidents and service requests, focusing on your approach to resolution and escalation.
