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- Tasks: Lead service design initiatives and mentor teams in local government.
- Company: Join a boutique consultancy driving innovation in public services.
- Benefits: Enjoy hybrid work, competitive pay, and impactful projects.
- Why this job: Shape real-world solutions while enhancing community services and capabilities.
- Qualifications: 5-10 years in service design or public sector transformation required.
- Other info: Flexible hours with potential for increased days and contract extension.
The predicted salary is between 24000 - 36000 £ per year.
A boutique management consultancy supporting local government innovation and public service transformation is seeking an experienced Senior Consultant with a strong background in service design, capability building, and organisational change to support a key capability-building programme within a local authority.
You will be engaged to work closely with senior service leads across Adult Social Care, Children’s Services, and Place, helping embed user-centered design practices through coaching, mentoring, and tailored training. Your role will be central in shaping how service design thinking is applied to real-world challenges and in supporting teams to build sustainable internal capability.
Responsibilities:- Provide mentoring and hands-on coaching to service leads on applying service design tools and methods
- Design and deliver practical training sessions aligned to live service challenges
- Support service leaders to apply service design in a way that improves outcomes and supports wider organisational reform
- Work collaboratively with transformation teams and other stakeholders to align efforts across the council
- Champion resident-centered approaches while supporting delivery of strategic priorities
- 5–10 years of experience in service design, public service reform, or local government transformation
- Strong track record in coaching and mentoring non-specialist teams in design-led approaches
- Expertise across one or more of: Adult Services, Children’s Services, Strategic Place
- Ability to work in complex environments and support change from within
- Experience working with or within local authorities or the wider public sector
- Excellent facilitation, communication, and stakeholder engagement skills
- Start date: end of June
- Duration: Until end of the year, 2.5 days per week, with potential to ramp up to 5 days and/or extend
- Day rate: Up to £300 PAYE depending on experience
- Location: Hybrid – 2 days per week in London office with occasional site visits
Service Design Senior Consultant - Public Sector (London Area) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Senior Consultant - Public Sector (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in service design, especially within the public sector. Understanding current challenges and innovations will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals already working in local government or consultancy roles. Attend relevant events or webinars to connect with potential colleagues and gain insights into the organisational culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented user-centred design practices in previous roles. Highlight your coaching and mentoring experiences to demonstrate your capability in building internal skills.
✨Tip Number 4
Research the local authority you'll be working with. Understanding their strategic priorities and challenges will allow you to tailor your approach and show how you can add value from day one.
We think you need these skills to ace Service Design Senior Consultant - Public Sector (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service design, public service reform, and organisational change. Use specific examples that demonstrate your ability to mentor and coach teams, as well as your expertise in user-centered design practices.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public service transformation and how your background aligns with the role. Mention specific projects or experiences where you successfully applied service design tools and methods, and how you can contribute to the local authority's goals.
Showcase Your Communication Skills: Given the importance of stakeholder engagement in this role, ensure your application reflects your excellent communication skills. Use clear and concise language, and consider including examples of how you've effectively facilitated discussions or training sessions in the past.
Highlight Relevant Experience: Emphasise your experience working with local authorities or within the public sector. Detail any specific challenges you've faced in these environments and how your service design approach led to positive outcomes, showcasing your ability to work in complex settings.
How to prepare for a job interview at Placed
✨Showcase Your Service Design Expertise
Make sure to highlight your experience in service design, especially within the public sector. Be prepared to discuss specific projects where you've successfully implemented user-centered design practices and how they led to improved outcomes.
✨Demonstrate Coaching and Mentoring Skills
Since the role involves mentoring service leads, share examples of how you've coached non-specialist teams in design-led approaches. Discuss the methods you used and the impact it had on their capabilities.
✨Align with Organisational Goals
Understand the strategic priorities of the local authority you'll be working with. During the interview, express how your approach to service design can support these goals and contribute to wider organisational reform.
✨Prepare for Complex Environments
Be ready to discuss your experience working in complex environments, particularly within local authorities. Share how you've navigated challenges and facilitated change from within, showcasing your adaptability and problem-solving skills.
