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- Tasks: Lead and grow a dynamic Professional Services team in a fast-paced environment.
- Company: Modern Networks delivers cutting-edge IT solutions to businesses across the UK since 2000.
- Benefits: Enjoy 25 days annual leave, a supportive work culture, and active wellness committees.
- Why this job: Join a diverse team focused on service excellence and personal growth in a thriving industry.
- Qualifications: Experience in MSP leadership, managing technical teams, and delivering complex IT projects is essential.
- Other info: Flexible working hours and a commitment to work-life balance make this role even more appealing.
The predicted salary is between 43200 - 72000 £ per year.
Who are we? Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.
What’s the job? We are seeking an experienced and driven Professional Services Manager to lead and grow our Professional Services team in a fast-paced Managed Service Provider (MSP) environment. This role is directly responsible for overseeing solution architects, delivery engineers, and technical consultants working across networks, end-points, cloud platforms, infrastructure, and service architecture. You will ensure the successful delivery of IT projects and solutions to our clients with a relentless focus on service excellence, billable performance, and operational effectiveness. As a senior leader in the business, you will also play a critical role in scaling delivery capabilities, refining delivery methodologies, and supporting strategic growth. This role is offered on a permanent, full time basis based in our Hitchin offices. There is an expectation that the successful candidate will also assist with our Duty Incident Management Process.
What experience are we looking for?
- Experience in a Professional Services leadership role within a Managed Service Provider (MSP) environment.
- Managing technical teams across a range of services such as Networking (LAN/WAN, firewalls), Endpoint management, Microsoft 365 and Azure, Virtualization (VMware/Hyper-V), Backup and disaster recovery & Infrastructure design and migrations.
- Track record of delivering complex IT projects to enterprise and mid-market clients.
- Deep understanding of professional services KPIs including billable utilization, project margin, and delivery efficiency.
- PMP, PRINCE2, or ITIL certification (Nice to have - not a deal-breaker).
- Experience with PSA tools such as HaloPSA, ConnectWise, Autotask, or equivalent.
- Knowledge of ISO27001 frameworks in delivery environments.
What you’ll get from us:
- Knowledgeable, high-achieving, experienced and fun colleagues.
- A career with room for your personal life in a work environment where everyone knows the value of a healthy work-life-balance.
- Commitment to Diversity and Inclusion - we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.
- 25 days annual leave + bank holidays.
- Active workplace committees (Social / Wellness).
Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks – we’ll arrange an informal chat about the role.
Professional Services Manager (Hitchin) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional Services Manager (Hitchin)
✨Tip Number 1
Familiarise yourself with the key technologies and services mentioned in the job description, such as Microsoft 365, Azure, and networking solutions. This will not only help you understand the role better but also allow you to speak confidently about how your experience aligns with their needs during any discussions.
✨Tip Number 2
Network with current or former employees of Modern Networks on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience with KPIs relevant to professional services, such as billable utilisation and project margins. Being able to articulate how you've successfully managed these metrics in past roles will demonstrate your capability to excel in this position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've led technical teams in a fast-paced environment. Highlight specific projects where you improved delivery methodologies or scaled capabilities, as this aligns closely with what Modern Networks is looking for.
We think you need these skills to ace Professional Services Manager (Hitchin)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a Professional Services leadership role, particularly within a Managed Service Provider (MSP) environment. Emphasise your track record of delivering complex IT projects and managing technical teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific experiences that align with the job description, such as your familiarity with professional services KPIs and any relevant certifications like PMP or ITIL.
Highlight Key Skills: In your application, make sure to highlight key skills that are essential for the role, such as project management, team leadership, and knowledge of PSA tools. Use examples to demonstrate how you've successfully applied these skills in previous roles.
Show Enthusiasm for the Company: Express your enthusiasm for Modern Networks and their commitment to service excellence and diversity. Mention why you want to work there specifically and how your values align with theirs.
How to prepare for a job interview at Placed
✨Showcase Your Leadership Experience
As a Professional Services Manager, you'll need to demonstrate your ability to lead and manage technical teams. Prepare specific examples of how you've successfully led projects in a Managed Service Provider environment, focusing on your leadership style and the outcomes achieved.
✨Understand Key Performance Indicators
Familiarise yourself with professional services KPIs such as billable utilisation and project margin. Be ready to discuss how you have used these metrics to drive performance improvements in previous roles, as this will show your understanding of the business side of IT services.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365, Azure, and networking solutions. Being able to speak confidently about these areas will help you stand out as a candidate who can effectively oversee technical teams.
✨Emphasise Your Commitment to Service Excellence
Modern Networks values service excellence, so be prepared to discuss how you've ensured high-quality service delivery in past roles. Share examples of how you've handled challenges or improved processes to enhance customer satisfaction.
