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- Tasks: Assist customers with mobile billing queries over the phone.
- Company: Join EE, a leading tech company focused on customer service and innovation.
- Benefits: Enjoy flexible hours, competitive salary, online GP access, and discounts on products.
- Why this job: Make a difference while developing your skills in a supportive team environment.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible shifts, including options for home working and self-scheduled breaks.
Where: EE Newcastle – BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ETSalary: 13,379.73 rising to 13,698.13 after 8 months being here, plus uncapped commissionStart Date: 8th September 2025Part Time: 20 hours per week (can also offer 25 or 30 hours)*Please note, our shift pattern will include working every Sunday and Monday, other working days will be discussed through the recruitment process.Why this job mattersAre you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service role with EE.Why not use your skills to make a difference and join our Home Tech Team in Newcastle. Youll be talking over the phone to customers with all sorts of Mobile Billing-related queries. You could be helping someone with a simple billing question or something that needs a bit more work and ownership, youll be there for the customer supporting them all the way.You dont need specific experience to join us. Provided youre naturally helpful, calm, and can build relationships we can train you on the rest.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment or can look after your family in an emergency. Just a few ways were doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.Whats in it for you?Agreatstarting salary of13,379.73 rising to 13,698.13 after 8 months of being here, plus incentives and bonuses.Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.Family Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.Hugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery year.Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.Season TicketTravel Loan giving you the funds topay for your travelto and from work up front, making a difference where it counts.Volunteering days, so you cangive backto your local community.Optional Private Healthcare and Dental, to protect you and your family.On top of all that, weve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Part Time Customer Service Advisor (South Shields) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor (South Shields)
✨Tip Number 1
Familiarise yourself with common mobile billing issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving, which is key for a Customer Service Advisor role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family about technology or customer service scenarios. Being able to articulate your thoughts clearly and calmly will be crucial when dealing with customers over the phone.
✨Tip Number 3
Showcase your flexibility and willingness to adapt by discussing any previous experiences where you've had to adjust to changing circumstances. This aligns well with the role's requirement for adaptability in shift patterns and customer needs.
✨Tip Number 4
Research EE's values and culture to understand what they prioritise in their employees. During your interactions, whether in interviews or informal chats, refer to these values to show that you're a good fit for their team.
We think you need these skills to ace Part Time Customer Service Advisor (South Shields)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what EE is looking for in a Customer Service Advisor. Highlight your problem-solving skills and any relevant experience, even if it's not directly related.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise your ability to build relationships and your calmness under pressure, as these are key traits for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in technology or gaming, as these are relevant to the position, and explain how your skills can benefit EE.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at Placed
✨Show Your Problem-Solving Skills
Since the role involves solving customer queries, be prepared to discuss examples of how you've tackled problems in the past. Think about situations where you had to think on your feet or find creative solutions.
✨Demonstrate Your Communication Skills
As you'll be communicating with customers over the phone, practice clear and concise communication. During the interview, make sure to listen carefully and respond thoughtfully to questions.
✨Express Your Interest in Technology
Given that the job is related to mobile billing and technology, share your enthusiasm for tech. Mention any relevant experiences, like gaming or using tech products, to show you're a good fit for the Home Tech Team.
✨Highlight Your Flexibility
The role offers flexible hours, so emphasise your willingness to adapt to different shifts. Discuss any previous experiences where you successfully managed changing schedules or responsibilities.