Luxury Hospitality Operations Manager (Hiring Immediately)
Luxury Hospitality Operations Manager (Hiring Immediately)

Luxury Hospitality Operations Manager (Hiring Immediately)

Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic team in delivering exceptional food and beverage experiences.
  • Company: Join Home House, London's exclusive private members' club known for luxury and sophistication.
  • Benefits: Enjoy competitive salary, bonuses, health insurance, gym discounts, and complimentary meals.
  • Why this job: Be part of a vibrant culture that values teamwork and personal growth in a prestigious setting.
  • Qualifications: Passionate hospitality professional with experience in food and beverage operations.
  • Other info: Immediate hiring for a role that promises career advancement and skill development.

The predicted salary is between 36000 - 60000 £ per year.

Do you strive to deliver excellence in an atmosphere of luxury and sophistication? Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as Assistant Food and Beverage Manager. Why Home House? Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality. Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development. Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting. Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount. Vibrant atmosphere: Immerse yourself in the unique energy of Home House. Your purpose Service standards ● Deputise in the absence of the Food & Beverage Manager. ● Develop a rapport with members by spending plentiful time in each area of the House. ● Ensure the Food and Beverage teams always deliver a warm and engaging service. ● Act as our training lead across each Food and Beverage division. ● Assist in the development of menus with a best in class approach to our offering whilst maintaining the budgeted GP margin percentage. Liaise with the Head Chef on food menu development, with the Bar team on cocktail menu development, with the Head Sommelier on all wine matters and the H19, H20, H21 and Private Parties HODs regarding their specific setup and area of responsibility. ● Ensure departmental Standard Operating Procedures and Steps of Service are updated and followed to ensure the team is equipped with the knowledge to provide excellent service to members and guests. ● Have complete knowledge of facilities, room rates, promotions and hours of operation across the House so that you and the team can positively approach bedroom, room service and F&B outlet sales opportunities. ● Ensure the team positively approach sales opportunities in order to maximise revenue by making informed recommendations based on in-depth knowledge of the menus (including preparation techniques and accompaniments). ● Assist in setting and maintaining correct stock levels, purchasing within budget constraints and oversee the stock management process with Finance and / or the Purchasing department. ● Ensure all guest enquiries and special requests are handled to standard. ● Encourage and respond to guest feedback. Team management ● To manage the team whilst promoting a professional image with a caring and helpful attitude to ensure consistent and continual high service standards. ● To recruit and select excellent team members, ensuring your staff turnover remains in line with Company Key Performance Indicators. ● Assist the Food & Beverage Manager with team development and hold appraisals on OpenBlend at least once per quarter. ● Liaise with the Human Resources team regarding any employee relations issues, in order to ensure compliance with Company policies and employment legislation. Business development ● Assist in the development and communication of a departmental action plan in order to deliver continual improvements, increased revenue and profit. ● Identify ideas and resources that will enable the achievement and surpassing of financial targets. ● Carry out regular competitor analyses to ensure Home House is at the forefront of the sector through its food and beverage offering. Budget control ● Assist the Food & Beverage Manager with management of the operational costs and profitability of the department in order to ensure that revenue and profitability is achieved. ● Assist in managing HODs and their departmental payroll in accordance with the budget. ● Effectively manage our people systems (Fourth, Harri) and ensure rotas are kept up to date according to business levels. ● Ensure accurate financial reporting, including food and beverage revenue management, forecasting and sales opportunities. ● Ensure Micros and Kitchen Cut are accurately administered. ● Manage daily accounting, cash handling and credit procedures, ensuring the team adhere to them at all times. About you ● A passionate and experienced hospitality professional with a strong background in food and beverage operations. ● Thrive in fast-paced, high-energy environments where no two days are the same. ● Lead by example – whether engaging with members, mentoring team members or supporting strategic decisions. ● Have a natural flair for creating memorable guest experiences and consistently delivering high service standards. ● Possess excellent attention to detail and a genuine love for people. ● Anticipate the needs of guests and colleagues with empathy and efficiency. ● Hands-on, supportive, and people-focused leadership style. ● Believe in the power of teamwork and take pride in helping others grow and succeed. ● Embrace individuality – bringing your own personality to work and encouraging others to do the same. ● Excited to be part of a vibrant, sociable, and dynamic environment. ● Not just focused on operations, you inspire moments that feel special, every time. In return, what do we offer? ● A supportive and inclusive work environment where your contributions are valued. ● Opportunities for career advancement and ongoing training. ● Competitive salary, bonus and pension. ● Private health insurance and Employee Assistance scheme. ● Gym and retail discounts. ● 50% taxi contribution for late-night shifts. ● Complimentary meals on duty. ● In-House experiences at both Home House and Home Grown. ● Wagestream. ● Full uniform is provided. If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you! Welcome Home.

Luxury Hospitality Operations Manager (Hiring Immediately) employer: Placed

Home House is an exceptional employer that fosters a supportive and inclusive work environment, where your contributions are truly valued. With a commitment to career advancement and ongoing training, employees can thrive in one of London's most prestigious private members' clubs, enjoying competitive salaries, generous benefits, and the opportunity to create memorable guest experiences in a vibrant and dynamic atmosphere.
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Contact Detail:

Placed Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Luxury Hospitality Operations Manager (Hiring Immediately)

Tip Number 1

Familiarise yourself with Home House's unique offerings and atmosphere. Understanding their commitment to luxury and excellence will help you engage more meaningfully during interviews and discussions.

Tip Number 2

Network within the luxury hospitality sector. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights about the company culture and expectations.

Tip Number 3

Prepare to showcase your leadership skills and experience in food and beverage operations. Be ready to discuss specific examples of how you've successfully managed teams and enhanced guest experiences in previous roles.

Tip Number 4

Demonstrate your passion for creating memorable guest experiences. Think of innovative ideas or improvements you could bring to Home House that align with their standards of luxury and service excellence.

We think you need these skills to ace Luxury Hospitality Operations Manager (Hiring Immediately)

Luxury Hospitality Management
Food and Beverage Operations
Team Leadership
Customer Service Excellence
Menu Development
Budget Management
Sales Maximisation
Stock Management
Training and Development
Attention to Detail
Communication Skills
Empathy and Emotional Intelligence
Problem-Solving Skills
Time Management
Competitor Analysis

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your experience in luxury hospitality and food and beverage operations. Use specific examples that demonstrate your ability to deliver exceptional service and manage teams effectively.

Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your understanding of Home House's values. Mention how your skills align with the role and provide examples of how you've created memorable guest experiences in the past.

Showcase Relevant Skills: Emphasise your leadership abilities, attention to detail, and experience in managing budgets and operational costs. Highlight any specific achievements in previous roles that demonstrate your capability to thrive in a fast-paced environment.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the luxury hospitality sector.

How to prepare for a job interview at Placed

Showcase Your Passion for Hospitality

Make sure to express your genuine enthusiasm for the luxury hospitality industry. Share specific examples of how you've gone above and beyond to create memorable guest experiences in your previous roles.

Demonstrate Leadership Skills

Prepare to discuss your leadership style and how you manage teams effectively. Highlight instances where you've mentored team members or improved service standards, as this aligns with the role's focus on team management.

Know the Venue Inside Out

Familiarise yourself with Home House's offerings, atmosphere, and values. Being able to discuss their unique features and how you can contribute to their reputation for excellence will impress the interviewers.

Prepare for Scenario-Based Questions

Anticipate questions that may ask how you would handle specific situations, such as guest complaints or menu development. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.

Luxury Hospitality Operations Manager (Hiring Immediately)
Placed

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  • Luxury Hospitality Operations Manager (Hiring Immediately)

    Full-Time
    36000 - 60000 £ / year (est.)

    Application deadline: 2027-08-06

  • P

    Placed

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