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- Tasks: Support and expand customer network infrastructure, troubleshoot issues, and assist with hardware deployment.
- Company: A well-established IT support company in Hertford, serving diverse clients including the NHS since 2003.
- Benefits: Enjoy a pension plan, health insurance after one year, and flexible working hours.
- Why this job: Join a supportive team with low turnover, gain exposure to cutting-edge technologies, and foster great customer relationships.
- Qualifications: 2+ years in network engineering, strong TCP/IP knowledge, and problem-solving skills required.
- Other info: Initial hours are 9am-5.30pm, with flexibility post-probation.
The predicted salary is between 30000 - 42000 £ per year.
Our well-established client in Hertford is seeking an IT Network Support Engineer to join their team. MFK Recruitment has recruited 2 Engineers to this company previously in the past 2 years, both individuals are really enjoying their roles!
Who is the company? Formed in 2003 and based in Hertford, the company provides IT support to customers ranging from home and business to the NHS. Their close working team of engineers and support staff focus on end-user support, both on customer sites and remotely. We have evolved our working processes over many years to provide the best and most efficient service we can, whilst still creating great customer relationships along the way. They have a very low staff turnover and support their employees wherever possible, helping to foster a positive working environment.
Job Summary: We are seeking a skilled and experienced IT Network Support Engineer to assist us supporting and expanding our customers’ growing network infrastructure. As part of the infrastructure team, you will be working as a bridge point between our service desk, projects team and NOC. The ideal candidate will have expertise in diagnosing circuit and hardware issues, knowledge of TCP/IP networking including routing, firewalling and IPAM. The role will also expose the candidate to the deployment and management of Meraki SDWAN technologies but prior experience of this is not a requirement.
Key Responsibilities:
- Network Support and Maintenance: Provide day-to-day support for enterprise network environments. Configure, troubleshoot, and maintain firewall, VPN, switching, Wi-Fi, LAN and WAN infrastructure.
- Incident Management: Liaise with ISP service desk and internal service desk to diagnose, escalate and resolve networking issues with SLAs.
- Deployment: Assist with projects team for hardware deployment and replacement.
Required Skills and Qualifications:
- 2+ years of enterprise network engineer or administrator experience.
- Problem-solving mindset.
- In-depth understanding of TCP/IP networking.
- Experience with configuration and diagnosing routers, firewalls, and switches.
- Strong knowledge of VPN configuration and management.
- Packet capture/Wireshark analysis.
- Ability to communicate well with various teams within our organisation.
Desirable (Nice-to-Have) Skills:
- Experience with Meraki infrastructure.
- VPN meshing or SD-WAN experience.
- BGP routing.
Company Benefits:
- Exposure to latest enterprise Meraki SDWAN technologies.
- The company operates a pension plan with 4.55% employer contribution.
- In addition, employees are enrolled into an employee health insurance plan after their first year of employment.
Hours of work: The support desk covers the hours of 8.00am to 6.30pm. Hours of work are negotiable on the following times: 8.00am – 4.30pm, 9.00am – 5.30pm. The initial working times are 9am - 5.30pm with an option to change after the probation period.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Network Support Engineer (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as TCP/IP networking and Meraki SDWAN. Having a solid understanding of these will not only boost your confidence but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills, especially regarding firewalls, VPNs, and network configurations. Being able to demonstrate your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills during the interview process. Since the role involves liaising with various teams, being able to articulate your thoughts clearly and effectively will be crucial in demonstrating that you're the right fit for the team.
We think you need these skills to ace IT Network Support Engineer (,, United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network support and maintenance. Emphasise your skills in TCP/IP networking, firewall configuration, and any experience with Meraki technologies, even if it's just a basic understanding.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving mindset and ability to communicate effectively with different teams. Mention specific examples of how you've diagnosed and resolved networking issues in the past.
Highlight Relevant Skills: In your application, clearly list your technical skills such as VPN management, packet capture analysis, and experience with routers and switches. This will help demonstrate your fit for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Network Support Engineer.
How to prepare for a job interview at Placed
✨Show Your Technical Skills
Be prepared to discuss your experience with TCP/IP networking, firewalls, and VPNs. Bring examples of past projects where you diagnosed and resolved network issues, as this will demonstrate your hands-on expertise.
✨Understand the Company Culture
Research the company’s values and work environment. Since they have a low staff turnover and focus on employee support, showing that you align with their culture can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific networking issues or incidents, as this will showcase your critical thinking and technical skills.
✨Ask Insightful Questions
At the end of the interview, ask questions about the team dynamics, ongoing projects, or the technologies they use, such as Meraki SDWAN. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.