Information Technology Support Administrator (Ipswich)

Affinia, (formally LB Group) is a leading, UK Top 50 Accountancy firm. Through successful acquisitions and organic growth, the firm has seen significant development within the last 18 months. Last October, we launched our new brand ‘Affinia’ which saw the coming together of LB Group and six other likeminded firms across the East & South East of England to form a combined challenger accounting, tax and business advisory firm. With a combined heritage spanning over 300 years, we have more than 400 accountancy professionals based in Stratford, Colchester, Chelmsford, Ipswich, Halstead, Harlow, Orpington, Sidcup and Sutton. We advise businesses, government and public sector organisations and individuals in the UK and internationally across seven principal practice groups: Accountancy & Advisory, Tax and Planning, Audit Services, Corporate Finance, Digital Solutions, Payroll and Financial Planning.

We have invested continuously in technology and gained in-depth knowledge across a broad range of markets, growing through acquisitions and private investment. We offer an exceptional service to our clients, with access to our sector experts to develop the strategy that will help them reach their goals. We keep a finger on the industry pulse, so our clients receive the best short to medium and long-term advice.

Purpose of the role: As an IT Support Administrator, you will work alongside our IT Operations Manager and be responsible for providing technical assistance and support to stakeholders across all our offices. You will also work closely with our outsourced helpdesk & service team, ensuring that all IT issues are resolved efficiently and effectively. Your role will focus on assisting with escalated issues and supporting various IT projects. Travel to other sites across London and the Southeast are expected 1-2 times per week as required.

Accountabilities:

• Collaborate with our outsourced helpdesk team to ensure timely resolution and escalation of IT issues.
• Assist and provide governance in the setup, configuration, and maintenance of computer systems.
• Administer onboarding and offboarding of user accounts from the IT perspective.
• Assist with IT inventory management and procurement.
• Collaborate with senior IT staff on various projects and initiatives.
• Ensure SLAs are adhered to by suppliers.
• Provide training and guidance to employees on IT-related topics and support enhancement and new solution implementations.
• Support the initial connectivity of new acquisitions to the Affinia acquisitions environments.

Skills/Qualifications:

• Ability to think analytically and solve technical problems.
• Excellent communication and people skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to modern technologies.
• Conscientious, initiative-taking professional with good organizational skills.
• Previous support including Microsoft 365 administration, proficient with Microsoft Word, Outlook, Excel, Teams, and Windows 11.
• Good understanding of end point security and web content filtering.
• Writing technical documentation for non-technical audiences.
• Experience of Active Directory & MS Entra.
• Knowledge of Cloud Technologies, especially Azure.
• Understanding of computer hardware, software, and networking principles.
• IT Security and Cyber Awareness principles.

Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.

Core Benefits: At Affinia, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 20 days holiday (FTE) plus Bank Holidays (Sept-Aug).
• Opportunity to purchase 3 extra days holiday per year.
• Auto enrolment Pension Scheme with True Potential (3% employer / 5% Employee).
• Death in Service.
• Professional membership support.
• Paycare – claim money back for Dental / Optical / Professional Therapies.
• Dress for your Diary Policy.

Affinia is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion, or belief, gender reassignment, marriage or civil partnership, pregnancy, or maternity, or sexual orientation. We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.