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- Tasks: Provide 1st and 2nd line IT support via phone, remote, and desktop.
- Company: Join a well-established Managed Services Provider in Maidstone, Kent.
- Benefits: Enjoy a competitive salary of £30k-£32k plus benefits and career progression.
- Why this job: Gain hands-on experience with cutting-edge technologies and a supportive team culture.
- Qualifications: Experience in telephone and desktop support, especially with Active Directory and Office 365.
- Other info: Driving License and Car preferred for client site visits.
The predicted salary is between 25000 - 36000 £ per year.
Well established Managed Services Provider (MSP) and Datacentre Ops company seeks IT Support Analyst / Helpdesk Support Analyst to join the team and play a key role in the management of incidents, tickets and processes on the desk supporting clients across the UK.
You will provide user and technical support over the phone, remotely and at the desktop providing high quality customer service at all times. You will work within a small team of IT Helpdesk Engineers and take a lead role where appropriate, gaining ownership and technological exposure.
The IT Support Analyst / Helpdesk Support Analyst will respond to users' calls and emails providing 1st & 2nd line support across laptops, PCs, running Win10/Win11, MS O365, iPhone and Android mobile devices, printer management with InTune/Endpoint Manager, printer networks and other desktop tools and technologies including MS Teams Video Conferencing facilities.
You will provide user support for technical issues such as network connections (LAN/VPN/Wireless/Remote Access), VoIP phone systems (basic support) as well as MS Office and other applications utilised by clients. Additionally, you will manage user profiles within Windows Server and MS Azure Active Directory / Group Policy, creating new user profiles and email accounts in MS O365. Troubleshooting issues with Active Directory/Group Policies will also be required.
We are searching for an IT Support Analyst / Helpdesk Analyst / Desktop Support Engineer / 1st & 2nd Line Support Engineer who has gained experience in both telephone and desktop support and is capable of providing 2nd line support across a range of desktop and some server technologies. You will need to be comfortable troubleshooting issues with additional software systems, connections and server comms issues, and be able to create users' accounts in Windows Server Active Directory & MS Office 365 and manage both LAN and VPN connections; it is essential that you have previous experience of Active Directory as well as Office 365 experience.
You may have been working as a 1st or 2nd line desktop support engineer in any professional office based environment such as a marketing agency, accountancy practice, construction firm, engineering consultancy, manufacturing company or other IT Managed Service Provider, or similar technical services environment. You will be looking for an opportunity to mix your support work with project work and gain further experience of a range of cutting edge Wintel technologies. Strong verbal and written communication skills are a prerequisite.
This is an excellent opportunity to join a well-established company within a role which offers career progression and substantial hands-on exposure to a number of cutting edge technologies within the Microsoft stack. The offices are based in Maidstone but you will ideally be able to attend client sites locally and as such a Driving License and Car would be beneficial. Location easily commutable from Tonbridge/Tunbridge Wells, Ashford, Chatham, Gillingham, Rochester, Sittingbourne etc.
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Help Desk Analyst (Maidstone)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, Active Directory, and Office 365. Having hands-on experience or even just a solid understanding of these systems will help you stand out during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in providing 1st and 2nd line support. Be ready to share specific examples of how you've resolved technical issues, as this will demonstrate your problem-solving skills and customer service abilities.
✨Tip Number 3
Since communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. You might want to conduct mock interviews with friends or family to refine your verbal communication skills.
✨Tip Number 4
Research the company and its culture before the interview. Understanding their values and how they operate can help you tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Information Technology Help Desk Analyst (Maidstone)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line support. Include specific technologies mentioned in the job description, such as Windows Server, Active Directory, and MS Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to provide excellent customer service. Mention any previous roles where you handled similar responsibilities and how you can contribute to the team.
Highlight Technical Skills: In your application, emphasise your technical skills related to the job, such as troubleshooting network connections, managing user profiles in Active Directory, and experience with MS Teams and InTune. Be specific about your proficiency levels.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Placed
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Active Directory, Office 365, and troubleshooting techniques. Bring specific examples of past issues you've resolved, as this will demonstrate your hands-on expertise.
✨Demonstrate Customer Service Excellence
Since the role involves providing high-quality customer service, be ready to share instances where you successfully handled difficult customer interactions. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the Managed Services Provider and understand their services and client base. This knowledge will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as how you would handle a network outage or a user unable to access their email.
