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For Companies At a Glance
- Tasks: Assist employers with pension scheme queries via phone and ensure excellent client experiences.
- Company: Join a leading investment banking client known for their award-winning pension schemes.
- Benefits: Enjoy a 6-month contract with potential for growth and valuable experience in financial services.
- Why this job: Be the first point of contact, making a real impact on clients' financial futures.
- Qualifications: Strong communication skills, attention to detail, and previous experience in financial services required.
- Other info: Knowledge of workplace pension schemes is a plus; eager learners are encouraged to apply.
The predicted salary is between 30000 - 42000 £ per year.
Lorien’s UK leading Investment banking client are currently looking for a highly skilled Helpdesk Support contractor to join the team on an initial 6-month contract.
The role
- You will assist employers and payroll providers in administering a company scheme via telephone.
- Employers value our award-winning pension scheme that supports their workforce, empowers members to plan their financial future, and delivers flexibility and efficiency. As the first point of contact for scheme management and contribution queries, you will help ensure the best outcomes for employers and members alike.
- Build relationships across the business to help support the delivery of client experience.
What we’re looking for
- Excellent communication skills with strong attention to detail and ability to multitask.
- A passion for customer service with a commitment to deliver on your promises and going above and beyond for our customers.
- Computer literacy and willingness to learn new systems and technologies, alongside the ability to navigate multiple systems and platforms efficiently.
- Previous experience in financial services and contact centres essential.
- Desirable: Knowledge on workplace pension schemes and auto-enrolment or employer duties is desirable.
If you find this opportunity intriguing and aligning with your skill set, we welcome the submission of your CV without delay.
Helpdesk Support (Edinburgh) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Support (Edinburgh)
✨Tip Number 1
Familiarise yourself with workplace pension schemes and auto-enrolment regulations. This knowledge will not only boost your confidence during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations or role-playing scenarios. Being the first point of contact means you need to convey information clearly and effectively, so honing these skills is crucial.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you successfully managed multiple queries or tasks simultaneously. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Network with professionals in the financial services sector, especially those with experience in helpdesk roles. They can provide valuable insights and may even refer you to opportunities within their organisations.
We think you need these skills to ace Helpdesk Support (Edinburgh)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles in financial services or contact centres. Emphasise your communication skills and attention to detail, as these are key for the Helpdesk Support role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to delivering excellent outcomes. Mention specific examples of how you've gone above and beyond for customers in past roles.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and ability to learn new systems. If you have any knowledge of workplace pension schemes or auto-enrolment, be sure to include this as it is desirable for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Helpdesk Support position.
How to prepare for a job interview at Placed
✨Showcase Your Communication Skills
As a Helpdesk Support role requires excellent communication, practice articulating your thoughts clearly. Prepare to demonstrate how you've effectively communicated with clients or colleagues in previous roles.
✨Highlight Your Customer Service Passion
Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will show your commitment to delivering exceptional service, which is crucial for this position.
✨Demonstrate Your Multitasking Ability
Prepare to discuss situations where you've successfully managed multiple tasks at once. This could involve handling various queries simultaneously or juggling different systems, showcasing your ability to stay organised under pressure.
✨Familiarise Yourself with Pension Schemes
While not mandatory, having some knowledge about workplace pension schemes and auto-enrolment can set you apart. Do a bit of research beforehand so you can speak confidently about these topics during the interview.
