Help Desk Engineer (London Area)

New Opportunity: Helpdesk Engineer (12 Month FTC) | London (On-site) Location: London, Thomas More Square (Customer site)Type: Full-time | On-siteA leading European IT services company is seeking a proactive and customer-focused Helpdesk Engineer to join its on-site support team in London. This role is ideal for an experienced IT professional with strong technical support skills and excellent communication abilities. About the RoleThe Helpdesk Engineer will act as a key point of contact for technical support, providing desktop and network assistance while maintaining a high standard of customer service. The position involves a combination of day-to-day troubleshooting, system implementations, and project-based work, ensuring seamless operation of the client’s IT environment. Key ResponsibilitiesDeliver hands-on desktop and network support, including PC and call centre systemsPlan, configure, and implement network, PC, and security systemsManage service delivery schedules, migrations, and proof-of-concept testingProvide first-line troubleshooting, acting as the escalation point for customer enquiriesMaintain secure, tidy, and operational environmentsAttend customer sites for project and maintenance support when requiredProduce regular status reports for management and maintain accurate technical documentationCarry out vendor coordination and manage new service features and implementationsRespond to ad hoc requests from management Candidate RequirementsEssential Skills & Experience:1+ to 3+ Years in IT Support ExperienceStrong knowledge of Microsoft Windows 10/11, Microsoft 365, Windows Server, Active Directory, Virtualisation, Cloud services (AWS, Azure), Office applications, networking hardware (Switches/Routers/IPT), and firewall productsExperience managing multiple tasks in a fast-paced environmentReliable, detail-oriented, and highly organised with good timekeepingPrior experience supporting IT infrastructure projects and desktop security systemsSalary:Up to £29,000 Basic Per AnnumAll commuting expenses paid for!