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- Tasks: Lead a team providing operational support for Private Bank clients and enhance client experience.
- Company: Deutsche Bank is a leading global bank with a strong commitment to diversity and inclusion.
- Benefits: Enjoy hybrid working, competitive salary, 30 days holiday, private healthcare, and flexible perks.
- Why this job: Join a dynamic team focused on client satisfaction and process improvement in a supportive environment.
- Qualifications: Experience in Financial Services, leadership skills, and knowledge of Wealth Management products required.
- Other info: We value diversity and offer reasonable adjustments for applicants with disabilities.
The predicted salary is between 43200 - 72000 £ per year.
The Service Executive Team (SET) as part of the Private Bank Chief Operating Office (COO) acts as the centre of excellence for all client related support for the Private Bank Front Office.
You will be responsible for leading a team to provide front-to-back process and operational support across all products and services. The SET team liaises with and supports the Front Office with client related activities through their strong understanding of the roles, responsibilities and processes that are pertinent to the clients interaction with the Private Bank.
In addition, SET works to ensure adherence to applicable internal policies and external legal/regulatory frameworks. SET also maintain working relationships with origination, trading, client services, operations product and other Deutsche Bank jurisdictions to gather information, direct client enquiries, resolve client issues and continuously look to improve processes and efficiency. You will also support the COO.
Your Key Responsibilities
- Managing a team of colleagues to provide general support to Relationship Managers (RMs) and Client Service Executives (CSEs) in their day-to-day responsibilities, liaising with operations, lending, payments, investments, deposits and Client Lifecycle Management (CLM) and other product and services functions.
- Leading the resolution of client inquiries in a timely and professional manner through effective interaction with relevant internal stakeholders.
- Upholding the highest conduct, control and regulatory standards to ensure all regulatory and compliance policies and procedures are met to mitigate risks and ensure that the Bank is fully protected.
- Generating efficiency drives and creating capacity across the UK booking centre.
- Creation and embedding of Front Office front-to-back policy and processes, fully documented and supervised.
- Ensure up to date training and efficiency tools exist for Front Office colleagues. Proactively identifying and streamlining processes and promoting initiatives to improve client experience and address internal deficiencies.
Your Skills And Experience
- Good working knowledge of Wealth Management products, platforms, services, processes, and regulatory environment.
- Demonstrable track record in Financial Services, preferably in Private Banking/Wealth Management.
- Demonstrable leadership skills.
- Excellent organisational skills with project management experience.
- Effective communicator.
- Experience in using Avaloq, Salesforce and Microsoft Products.
About Us
Deutsche Bank is the leading German bank with strong European roots and a global network. Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Head of Private Bank United Kingdom (UK) Platform - Service Executive Team Lead (London) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Private Bank United Kingdom (UK) Platform - Service Executive Team Lead (London)
✨Tip Number 1
Familiarise yourself with the specific Wealth Management products and services offered by Deutsche Bank. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Deutsche Bank, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Since this role involves managing a team, be ready to share specific examples of how you've successfully led teams and improved processes in previous positions.
✨Tip Number 4
Stay updated on the latest regulatory changes in the financial services sector. Being knowledgeable about compliance and regulatory standards will show that you are proactive and well-prepared for the responsibilities of the role.
We think you need these skills to ace Head of Private Bank United Kingdom (UK) Platform - Service Executive Team Lead (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Wealth Management and Private Banking. Emphasise your leadership skills and any project management experience that aligns with the responsibilities of the role.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background makes you a perfect fit. Mention specific experiences that demonstrate your ability to lead a team and improve client services.
Highlight Relevant Skills: Clearly outline your knowledge of Wealth Management products and regulatory environments. Mention any experience with tools like Avaloq and Salesforce, as these are relevant to the position.
Showcase Your Communication Skills: Since effective communication is key for this role, provide examples in your application that demonstrate your ability to liaise with various stakeholders and resolve client inquiries professionally.
How to prepare for a job interview at Placed
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of the responsibilities and expectations for the Head of Private Bank UK Platform role. Familiarise yourself with the key functions of the Service Executive Team and how they interact with the Front Office.
✨Showcase Your Leadership Skills
As this position involves managing a team, be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any experience you have in resolving client inquiries and improving processes.
✨Demonstrate Industry Knowledge
Make sure to brush up on your knowledge of Wealth Management products, platforms, and the regulatory environment. Being able to speak confidently about these topics will show that you're well-prepared and knowledgeable about the industry.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the company culture, team dynamics, and future goals of the Service Executive Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
