Head of Payment Operations (London)

As our Head of Operations, based in London, you’ll play a pivotal role in ensuring the seamless delivery of our global payments operations. Sitting at the heart of one of the world’s leading financial hubs, you’ll be responsible for driving operational excellence across multiple jurisdictions, collaborating closely with compliance, product, and tech to refine processes and enable strategic growth.

This is a unique opportunity to take a senior leadership role in a high-growth fintech, redefining cross-border payments from the UK’s capital.

About us

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate. We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance. Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Key Responsibilities

• Lead day-to-day operations from our London HQ, managing global payment flows across time zones and jurisdictions.
• Oversee payment processing, reconciliation, and integration with banking and payment partners.
• Develop scalable operational frameworks to support rapid growth and new partner launches.
• Collaborate with internal teams (Compliance, Product, Tech, and Support) to optimise end-to-end operational performance.
• Manage strategic relationships with vendors including PSPs, banks, and infrastructure providers.
• Implement and maintain strong risk management practices, including incident response planning.
• Define and track KPIs to measure team performance and process effectiveness.
• Build and lead high-performing global operations teams with a London base.

What We’re Looking For

• 8–10+ years of experience in fintech or payment operations, including in leadership roles.
• Deep understanding of international payments, FX, digital wallets, and financial infrastructure.
• Strong experience in regulated environments, ideally with UK and EU exposure.
• Demonstrated ability to scale operations and lead teams in fast-paced, high-growth businesses.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Proficient in data-driven decision-making and familiar with process automation tools.
• Previous experience working in or managing teams from a London-based HQ is a strong plus.
• Experience with API-led payment systems and modern tech stacks is desirable.

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.