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- Tasks: Lead membership operations and drive engagement strategies for a global professional body.
- Company: Join a prestigious organisation focused on enhancing member value and strategic results.
- Benefits: Enjoy a competitive salary, flexible office time, and opportunities for professional growth.
- Why this job: Shape the future of member engagement in a dynamic, collaborative environment.
- Qualifications: Experience in membership functions, financial planning, and leading teams is essential.
- Other info: This role offers a chance to make a significant impact in a high-profile leadership position.
The predicted salary is between 44000 - 60000 £ per year.
Permanent, Full-time
London (40% office time)
Salary £52K-£54K
Are you an experienced membership leader with a passion for enhancing member value, driving engagement, and delivering strategic results in a complex organisation? We are seeking a forward-thinking and dynamic Head of Membership to lead on the delivery of membership operations, income, benefits, and engagement strategies for a prestigious professional body with global members.
This is a high-profile leadership role requiring both strategic vision and operational delivery. You’ll be responsible for shaping and evolving a compelling member offer, managing a team of two managers and supporting a multi-million-pound membership income stream that represents a significant portion of the organisation’s revenue.
Responsibilities:- Lead and innovate the organisation’s membership strategy / benefits portfolio, ensuring engagement across diverse member groups.
- Use data and feedback to continually improve member services.
- Collaborate with digital, finance, content, and governance teams to enhance processes, technology, and communication strategies.
- Champion member-focused insight, leading regular engagement through surveys, focus groups and analytics.
- Contribute to budget planning and oversee the implementation and reporting of membership income streams.
This role is ideal for a strategic thinker with excellent interpersonal and leadership skills. You’ll be an accomplished communicator, comfortable managing internal stakeholders, committees, and senior executives, and have a proven track record of delivering complex service improvements and digital transformations in a member-led environment.
You will bring:- Experience in leading membership functions and engagement programmes.
- Financial planning, reporting and using insight to inform decision making.
- Collaborative and solution-focused mindset, with the ability to inspire and develop teams.
- Proven experience of working across departments to deliver impactful change.
If you are excited by the opportunity to shape the future of member engagement, we would love to hear from you.
Head of Membership (London Area) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Membership (London Area)
✨Tip Number 1
Network with professionals in the membership sector. Attend industry events or webinars where you can meet potential colleagues and leaders in the field. Building these connections can provide valuable insights and may even lead to referrals.
✨Tip Number 2
Research the organisation thoroughly. Understand their current membership strategies, challenges, and successes. This knowledge will allow you to tailor your discussions and demonstrate how your experience aligns with their goals during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven member engagement and improved services in previous roles. Use data and metrics to showcase your impact, as this will resonate well with the strategic focus of the position.
✨Tip Number 4
Familiarise yourself with the latest trends in membership organisations, especially regarding digital transformation and member engagement. Being knowledgeable about these trends will help you stand out as a forward-thinking candidate who can bring innovative ideas to the role.
We think you need these skills to ace Head of Membership (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading membership functions and engagement programmes. Use specific examples that demonstrate your strategic thinking and operational delivery skills.
Craft a Compelling Cover Letter: In your cover letter, express your passion for enhancing member value and driving engagement. Discuss how your previous experiences align with the responsibilities of the Head of Membership role and how you can contribute to the organisation's goals.
Showcase Leadership Skills: Emphasise your interpersonal and leadership skills throughout your application. Provide examples of how you've successfully managed teams and collaborated across departments to deliver impactful change.
Highlight Data-Driven Decision Making: Mention your experience with using data and feedback to improve member services. This is crucial for the role, so include any relevant metrics or outcomes from your past work that demonstrate your ability to inform decision-making.
How to prepare for a job interview at Placed
✨Showcase Your Strategic Vision
As a Head of Membership, it's crucial to demonstrate your ability to think strategically. Prepare examples of how you've successfully developed and implemented membership strategies in the past, focusing on enhancing member value and engagement.
✨Highlight Collaborative Experiences
This role requires collaboration across various departments. Be ready to discuss specific instances where you've worked with teams like digital, finance, or governance to achieve common goals. Emphasise your ability to inspire and lead diverse groups.
✨Use Data-Driven Insights
The job involves using data to improve member services. Bring examples of how you've used data and feedback to inform decisions and drive improvements in previous roles. This will show your analytical skills and commitment to member satisfaction.
✨Prepare for Leadership Questions
Expect questions about your leadership style and experience managing teams. Think about how you've developed team members and fostered a positive work environment. Be prepared to share your approach to motivating and guiding others towards achieving strategic objectives.
