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- Tasks: Be the friendly face of our workplace, assisting team members and visitors with various services.
- Company: Join a dynamic team focused on creating a welcoming and efficient environment for everyone.
- Benefits: Enjoy perks like flexible hours, a vibrant workplace culture, and opportunities for personal growth.
- Why this job: This role offers a chance to develop your customer service skills while making a real impact.
- Qualifications: No prior experience needed; just bring your enthusiasm and a passion for helping others!
- Other info: Perfect for high school and college students looking for a fun, engaging part-time job.
The predicted salary is between 24000 - 36000 £ per year.
The Concierge acts as the heart of the workplace, providing personalized service to team members and visitors alike. The individual in this role creates a positive, service-oriented environment, acting as the first point of engagement with visitors and team members. The Concierge provides day to day oversight and direction for the Client, guiding task priorities to align with Host strategy and customer priorities.
Essential Roles and Responsibilities
- Provides personal services to employees and guests such as arrangement of transportation & travel arrangements, office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, meal & activity reservations, guest administrative support (preparation of meeting materials, shipping, laundry & dry cleaning services, gift & package orders and other services as needed).
- Demonstrates leadership and customer service and reflects a warm friendly, professional greeting to all. Develops training and development sessions for topics such as customer service, handling difficult situations, attention to detail, etc.
- Conducts business in a professional, friendly, proficient manner. Confirms with building owners and reps about details for special events such as charity events, pop-up stores, special services, etc.
- Maintains records and logs of consolidated service requests and completion status.
- Evaluates the concierge responses to assure compliance with all company policies and procedures.
- Ensures the customer is receiving service excellence and is satisfied with the concierge team's ability to satisfy the customer's request.
- Develops the applicable file of services including transportation resources, accommodations, referrals, local business and organizations.
- Serves as point-of-contact for the facilities team as representative of the Concierge team.
- Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
- Performs other duties as assigned.
Front Office Receptionist (,, United Kingdom) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Receptionist (,, United Kingdom)
✨Tip Number 1
Familiarise yourself with the company culture and values of StudySmarter. Understanding our commitment to service excellence will help you align your approach during interviews and demonstrate that you're a great fit for our team.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through volunteering or part-time work, showcasing your ability to handle various situations with professionalism will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of StudySmarter. They can provide valuable insights into the role and the company, and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare specific examples of how you've successfully managed tasks similar to those listed in the job description. Being able to articulate your past experiences will show us that you have the skills necessary for the Front Office Receptionist role.
We think you need these skills to ace Front Office Receptionist (,, United Kingdom)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Front Office Receptionist position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific examples of how you've provided excellent customer service in previous positions, as this is crucial for the Concierge role.
Highlight Relevant Skills: In your CV, emphasise skills such as communication, organisation, and problem-solving. Include any experience in hospitality or customer service, as well as your ability to handle multiple tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Front Office Receptionist.
How to prepare for a job interview at Placed
✨Showcase Your Customer Service Skills
As a Front Office Receptionist, your ability to provide excellent customer service is crucial. Be prepared to share specific examples of how you've handled difficult situations or gone above and beyond for a customer in the past.
✨Demonstrate Your Organisational Skills
This role requires strong organisational abilities. Discuss your experience with managing multiple tasks, prioritising requests, and maintaining records. Highlight any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research the company and its culture before the interview. Understanding their values and mission will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Practice responding to hypothetical scenarios related to concierge services, such as managing visitor requests or coordinating events.
