At a Glance
- Tasks: Manage client asset transfers and deliver exceptional service across diverse financial products.
- Company: Join a leading infrastructure provider transforming the wealth management sector with innovative solutions.
- Benefits: Enjoy hybrid working, free onsite parking, 25 days holiday, and private healthcare.
- Other info: Celebrate your birthday off, plus enjoy a supportive and inclusive work environment.
- Why this job: Be part of a rapidly growing company that values innovation, collaboration, and client satisfaction.
- Qualifications: 2+ years in financial services, strong regulatory knowledge, and excellent communication skills required.
The predicted salary is between 36000 - 60000 € per year.
Hybrid working with free onsite parking.
About Our Client
Our client is a leading infrastructure provider to the wealth management sector, delivering comprehensive services including custody, brokerage, pensions and technology solutions to IFAs, wealth managers, investment managers, family offices and institutional clients. Their flagship investment platform service provides a secure, high-quality solution for both UK and international markets, enabling advisers and managers to consolidate and manage all their clients' investments through a single interface. They also license enterprise technology solutions to the sector, seamlessly integrating with existing ecosystems to support mutual growth with their clients. Their mission is to transform the infrastructure that underpins the world of investments and financial advice. As a rapidly growing organisation, they are establishing themselves as the premier provider of infrastructure to the investments and adviser community. Their innovative platform model champions automation and delivers an unrivalled user experience, supported by a talented team of professionals across multiple locations.
About the Role
We are seeking a Transfers & Client Service Specialist for our client who will expertly manage client asset transfers and deliver outstanding service across their diverse product portfolio. You will oversee the complete asset transfer lifecycle from initiation to completion, manage associated risks, and ensure exceptional client interactions while contributing to governance and scalability initiatives. This position reports to the Head of Client Services, Dealing and Settlements and involves close collaboration with the Governance, Risk, and Compliance teams to drive continuous improvement in service delivery.
Key Responsibilities
- Transfers Management:
- Manage daily asset transfer requests with accuracy and efficiency from initiation to completion.
- Handle transfers across various asset classes including equities, bonds, funds, and certificated holdings.
- Oversee nominee accounts, ISAs, pensions, and OPBs.
- Execute electronic transfers using Altus and oversee bulk migration processes.
- Manage and resolve transfer failures, cash, and stock breaks effectively.
- Ensure compliance with procedures, regulations, and internal controls.
- Capture ISA subscription data accurately and issue ISA history forms.
- Allocate holdings to underlying investor accounts.
- Complete and process Stock Transfer Forms for manual transfers.
- Client Service Delivery:
- Provide comprehensive client support across Custody, Brokerage & Execution, Technology, and Wrap Pension services.
- Engage regularly with clients including financial advisers, investment managers, private banks, and fintech firms, ensuring their service requirements are consistently met.
- Monitor and respond promptly to client queries within established service levels.
- Support clients with platform navigation and technology utilization.
- Contribute actively to enhancing client onboarding efficiency and ongoing service excellence.
- Governance and Process Enhancement:
- Conduct systematic reviews of existing policies and procedures across all service areas.
- Identify gaps in current control frameworks and propose enhancements.
- Document process workflows and contribute to standardization efforts.
- Assist with regulatory compliance reviews and implementation of recommended changes.
- Support the scaling of operations through process optimization and automation initiatives.
Product Knowledge Requirements
- Demonstrate in-depth understanding of the product suite: Retail Trading Platform, Investment Management Platform, Adviser Platform, and Wrap Pension.
- Stay current on market trends affecting financial advisers, investment managers, platforms, private banks, and fintech clients.
- Understand how governance frameworks apply differently across various product offerings.
Skills & Qualifications
- Knowledge of Consumer Duty FCA principle.
- 2+ years of experience in financial services or wealth management (preferable).
- Strong knowledge of regulatory requirements in custody and investment services.
- Experience in policy review, process documentation, and control frameworks.
- Excellent analytical skills with attention to detail.
- Outstanding communication abilities with clients and internal stakeholders.
- Ability to balance client service excellence with governance responsibilities.
What Our Client Offers
- Opportunity to develop expertise across four core service areas.
- Professional development in governance, risk management, and compliance.
- Collaborative environment working with a diverse range of financial services clients.
- Career progression in a growing wealth platform business.
- 25 days holiday plus bank holidays.
- Your birthday off as an additional benefit (not deducted from holiday allowance).
- Vitality Private Healthcare.
- Yurtle Caregivers Support & Insurance.
- Smart Pensions Pension Plan.
Diversity & Inclusion
Our client places inclusion at the heart of their mission. They are an equal opportunities employer committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. They value difference and are dedicated to creating an inclusive environment for every team member.
To apply for this role or to discuss this opportunity in more detail, please get in touch with us.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Services Transfer Specialist (Bournemouth)
✨Tip Number 1
Familiarise yourself with the specific asset classes mentioned in the job description, such as equities, bonds, and funds. Understanding these will help you speak confidently about your experience and how it relates to managing asset transfers.
✨Tip Number 2
Research the latest trends in financial services and wealth management, particularly around governance and compliance. This knowledge will not only impress during discussions but also show your commitment to staying current in the industry.
✨Tip Number 3
Prepare to discuss your experience with client service delivery, especially in a financial context. Think of examples where you've successfully managed client interactions or resolved issues, as this role heavily emphasises outstanding client service.
✨Tip Number 4
Network with professionals in the financial services sector, particularly those who have experience with asset transfers or client services. Engaging with industry peers can provide valuable insights and potentially lead to referrals for the position.
We think you need these skills to ace Financial Services Transfer Specialist (Bournemouth)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in financial services, particularly in asset transfers and client service delivery. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of the financial services sector and your enthusiasm for the role. Mention specific skills that align with the responsibilities outlined in the job description, such as your knowledge of regulatory requirements and client service excellence.
Highlight Relevant Experience:In your application, emphasise any previous roles where you managed asset transfers or worked closely with clients in a financial context. Provide examples of how you contributed to process improvements or enhanced client satisfaction.
Showcase Your Analytical Skills:Since the role requires strong analytical skills, include examples in your application that demonstrate your attention to detail and problem-solving abilities, especially in relation to compliance and governance.
How to prepare for a job interview at Placed
✨Know Your Products
Make sure you have a solid understanding of the product suite mentioned in the job description, such as the Retail Trading Platform and Wrap Pension. Being able to discuss these products confidently will show your potential employer that you're prepared and knowledgeable.
✨Demonstrate Client Service Skills
Prepare examples from your past experiences where you've provided exceptional client service. Highlight how you managed client queries and ensured their needs were met, as this role heavily focuses on client interactions.
✨Understand Regulatory Requirements
Familiarise yourself with the regulatory landscape, especially the Consumer Duty FCA principle. Being able to discuss how these regulations impact the financial services sector will demonstrate your expertise and readiness for the role.
✨Showcase Analytical Abilities
Be ready to discuss your analytical skills and attention to detail. Prepare to give examples of how you've used these skills in previous roles, particularly in managing asset transfers or compliance processes.
