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- Tasks: Lead and coach teams of Store Managers to enhance performance and customer experience.
- Company: Join Argos, a beloved leader in multi-channel retail with a rich 51-year history.
- Benefits: Enjoy discounts, private healthcare, annual bonuses, generous holidays, and wellbeing support.
- Why this job: Be part of a transformative journey focused on customer satisfaction and operational excellence.
- Qualifications: Experience in customer service, team leadership, and managing KPIs is essential.
- Other info: Flexible working arrangements available to suit your lifestyle.
The predicted salary is between 43200 - 72000 £ per year.
Managing in Argos. Argos has strong foundations - a leader in multi-channel retailing, huge customer reach and some of the best global and own brands. It’s a well-loved business and throughout our 51 year history, we have evolved and adapted to meet the changes in the way our customers shop and what they’re looking for from us. We’re now on a journey to unleash and transform Argos. That means going faster, being more focused and being more ambitious than ever before. If you’re passionate about customers then this is the place to be as our number one commitment is to make the moments that matter to them unforgettably easy. By joining our leadership team you’ll have the opportunity to do just that.
About the role: The District Manager is a brand new role. They will lead teams of around 16 Store Managers and be the operational experts within the Argos business, providing hands-on support and daily coaching opportunities to boost business performance and achieve store KPIs. Although a field-based role we expect our District Managers to be in their shops, operating on-the-ground to drive performance in their teams, championing operational excellence and ensuring process compliance, everything they do is around making every Argos experience a brilliant one for our customers.
Essential Criteria:
- Demonstrates a focus on customer service, putting the customer at the heart of key decisions.
- Demonstrates success in having had a positive influence on KPIs and business performance.
- Demonstrates the importance of building relationships.
- Understands the importance of prioritisation to generate the most successful results.
- Experience in managing ER cases.
- A proven ability to lead teams of managers, experience doing this remotely would be advantageous, with a key focus on coaching and development.
What we offer:
- Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
- Private Healthcare – Eligible for single cover and to upgrade annually to family cover.
- An Annual Bonus Scheme – Rewarding you for your performance throughout the year.
- Generous holiday entitlement - based on the hours you work.
- Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
- Family leave – generous maternity and paternity leave.
- Pension – Sainsbury’s will match between 4-7.5% of your pension contributions.
- Sainsbury’s share schemes – allowing you to buy Sainsbury’s shares at discounted prices and the option to buy shares monthly from your gross salary to build up an investment.
- Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues.
Flexibility: We are committed to creating a diverse and inclusive workplace and welcome applications from individuals seeking part-time and flexible working arrangements. Whether you’re looking to balance work with other commitments or prefer a non-traditional schedule, we encourage you to apply and discuss your preferred working schedule with us.
District Manager (Greater Manchester) (London) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land District Manager (Greater Manchester) (London)
✨Tip Number 1
Familiarise yourself with Argos' customer service philosophy. Understanding their commitment to making customer experiences unforgettable will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in managing teams, especially remotely. Be prepared to share specific examples of how you've successfully coached and developed managers to achieve KPIs.
✨Tip Number 3
Demonstrate your ability to build relationships by preparing anecdotes that showcase your interpersonal skills. This is crucial for a role that involves leading multiple store managers.
✨Tip Number 4
Research the latest trends in multi-channel retailing and be ready to discuss how you can contribute to Argos' transformation journey. Showing your knowledge of the industry will set you apart.
We think you need these skills to ace District Manager (Greater Manchester) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and managing teams. Use specific examples that demonstrate your success in influencing KPIs and improving business performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead and develop teams. Mention your understanding of prioritisation and relationship building, as these are key aspects of the role.
Highlight Relevant Experience: In your application, emphasise any experience you have with managing ER cases and leading teams remotely. This will show that you possess the necessary skills for the District Manager position.
Showcase Your Leadership Style: Describe your leadership style and how you coach and develop your team members. Provide examples of how you've driven performance and operational excellence in previous roles.
How to prepare for a job interview at Placed
✨Showcase Your Customer-Centric Approach
As a District Manager, your focus on customer service is crucial. Be prepared to share specific examples of how you've put customers at the heart of your decisions in previous roles. Highlight any initiatives you've led that improved customer satisfaction or engagement.
✨Demonstrate Your KPI Success
Argos values performance, so come armed with data. Discuss how you've positively influenced KPIs in past positions. Use concrete numbers and outcomes to illustrate your impact on business performance, making it clear that you understand what drives success.
✨Emphasise Relationship Building Skills
Building relationships is key in this role. Prepare to discuss how you've fostered strong connections with team members, stakeholders, and customers. Share stories that demonstrate your ability to collaborate and influence others effectively.
✨Highlight Your Leadership Experience
Since you'll be leading teams of managers, it's important to showcase your leadership style. Talk about your experience in coaching and developing others, especially in remote settings. Provide examples of how you've motivated teams to achieve their goals and overcome challenges.
