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- Tasks: Lead ticketing operations and enhance customer experiences across multiple venues.
- Company: Join a well-established entertainment business with diverse venues in London.
- Benefits: Enjoy a competitive salary, dynamic work environment, and opportunities for professional growth.
- Why this job: Be part of a vibrant culture focused on customer satisfaction and innovative ticketing solutions.
- Qualifications: Senior-level experience in ticketing or operations within the entertainment industry is essential.
- Other info: This role offers strategic leadership opportunities and collaboration with senior teams.
The predicted salary is between 90000 - 110000 £ per year.
Salary: £90,000 - £110,000
Location: London
Type: Full Time
Summary:
Forsyth Barnes have partnered with an established entertainment business with multiple venues seeking a dynamic Ticketing Director to lead and develop its ticketing operations. This senior leadership role combines strategic planning with hands-on operational oversight, aiming to deliver seamless ticketing experiences, support business growth, and champion a customer-first culture.
Role Responsibilities:
- Lead the ticketing, box office, customer service, and group sales functions across all venues.
- Oversee ticketing systems and ensure smooth day-to-day operations and continual process improvement.
- Drive and implement operational and strategic initiatives to meet business goals.
- Manage and support departmental heads.
- Monitor performance through KPIs such as ticket sales, revenue streams, and customer satisfaction.
- Work closely with senior teams across data, marketing, and new business to ensure cohesive strategy execution.
- Ensure compliance with industry standards, legal contracts, and data/privacy regulations.
- Develop and maintain effective relationships with ticketing system providers and third-party agents.
- Lead budgeting, forecasting and financial planning for the ticketing function.
Key Experience Required:
- Proven senior-level experience in ticketing or operations within the entertainment or live events industry.
- Strong leadership and people management skills, with a collaborative mindset.
- Commercially minded with experience in financial oversight, forecasting, and budget management.
- Comfortable working with ticketing systems and third-party tech partners.
- Strategic thinker with a passion for delivering exceptional customer experiences.
- Ability to manage multiple departments and stakeholders while maintaining operational excellence.
Director of Ticketing (Ref: 184620) (London Area) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Ticketing (Ref: 184620) (London Area)
✨Tip Number 1
Network with professionals in the entertainment and live events industry. Attend industry events, conferences, or webinars to connect with potential colleagues and learn about the latest trends in ticketing operations.
✨Tip Number 2
Familiarise yourself with the latest ticketing systems and technologies. Understanding the tools and platforms used in the industry will give you an edge and demonstrate your commitment to operational excellence.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams and improved processes in previous roles. Highlighting your collaborative mindset will resonate well with the hiring team.
✨Tip Number 4
Research the company’s current ticketing operations and identify areas for improvement. Being able to discuss specific strategies during your interview will show your proactive approach and strategic thinking.
We think you need these skills to ace Director of Ticketing (Ref: 184620) (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing or operations within the entertainment industry. Emphasise your leadership skills and any specific achievements related to ticket sales, customer satisfaction, or financial management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the entertainment industry. Discuss how your strategic thinking and operational oversight can contribute to the company's goals, and mention any specific experiences that align with the job responsibilities.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements such as improvements in ticket sales, successful implementation of new systems, or enhanced customer satisfaction metrics. This will demonstrate your impact in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a senior leadership role.
How to prepare for a job interview at Placed
✨Showcase Your Leadership Skills
As a Ticketing Director, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on collaboration and achieving results. Highlight your experience in managing multiple departments and stakeholders.
✨Understand the Ticketing Landscape
Familiarise yourself with the latest trends and technologies in ticketing and live events. Be ready to discuss how you can leverage these insights to improve operations and enhance customer experiences. Showing your knowledge will impress the interviewers.
✨Prepare for Financial Discussions
Since the role involves budgeting and financial planning, brush up on your financial acumen. Be prepared to discuss your experience with forecasting, budget management, and how you've driven revenue growth in previous roles.
✨Emphasise Customer-Centric Strategies
The job requires a strong focus on customer satisfaction. Think of specific strategies you've implemented to enhance customer experiences in ticketing or related fields. Sharing these examples will demonstrate your commitment to a customer-first culture.
