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- Tasks: Support customers by managing faults and coordinating engineering tasks.
- Company: Join Telent, a leader in technology and critical communications.
- Benefits: Enjoy 34 days holiday, a pension scheme, and discounts on shopping and dining.
- Why this job: Make a real impact while working in a diverse and inclusive environment.
- Qualifications: Previous experience in data management and strong communication skills required.
- Other info: Hybrid working options available for better work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work we do. Learning together, inspiring colleagues, and making the entire organisation better. Join us and help keep the nation's critical networks connected and protected 24/7.
Reporting into the Contract Support Manager you will provide administrative support, fault coordination and engineering tasking. You will ensure documentation tracking and databases are maintained in accordance with contractual agreements.
What you’ll do:
- To ensure fault records are accurately maintained to time and plan
- To ensure all work is processed within the processes and procedures in place for the contact requirements
- To ensure all engineer tasking is achieved within time and to planned requirements for the contract and customer expectations
- To be the first point of contact for all customer enquiries, support, and fault calls
- To support the overall operational business, deliver excellent customer service, fault support and administrative support as required
- Ad-hoc project support, as requested
Who you are:
This would be an ideal role for an organised and enthusiastic administrator who is comfortable working under their own initiative. Communication across all levels is required from this role, so an ability to communicate confidently and professionally is required.
Key Requirements:
- Experience of data management and information transfer requiring accuracy and attention to detail
- Excellent communication skills
- Strong Microsoft Office experience
- Previous experience of Oracle
What we offer:
A career at Telent can span many sectors, roles, technologies and clients giving you the opportunity to develop, learn new skills and make an impact. We are growing and we rely on our committed Team to deliver.
We nurture the talent that makes this happen, by our ongoing commitment to creating an inclusive culture that respects and values difference, that celebrates diverse ideas. We want everyone to feel they can be themselves and to thrive at work.
The additional benefits with this role:
- 34 days holiday, including public holidays, plus the option to buy or sell days annually OR 26 days holiday, plus public holidays, and the option to buy or sell days annually
- Company pension scheme
- A range of family friendly policies
- Occupational health support and wellbeing Portal
- Discounts on Cinema, Restaurants and Shopping with Telent Reward scheme.
We’re passionate about creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves and empowered to reach their full potential. People are at the heart of our business, and we believe that our teams should reflect the diverse experiences and backgrounds of the communities we support.
About Telent:
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you’ll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance. We work together to make everyday life work better for everyone. You’ll be part of a team of more than 3,000 brilliant, dedicated people committed to getting the job done well.
We are guided by our values and behaviours:
- Be Inclusive
- Take Responsibility
- Collaborate
- Be Customer-focussed
Customer Support Specialist (Previous Relevant Experince is Required) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Previous Relevant Experince is Required)
✨Tip Number 1
Familiarise yourself with the key requirements listed in the job description, especially around data management and communication skills. Prepare specific examples from your previous experience that demonstrate your proficiency in these areas.
✨Tip Number 2
Research Telent's values and culture to understand what they prioritise in their employees. During any interactions, whether it's a phone call or an interview, make sure to reflect these values in your responses.
✨Tip Number 3
Practice articulating how your previous experience aligns with the responsibilities of the Customer Support Specialist role. Be ready to discuss how you’ve successfully handled customer enquiries and fault coordination in past positions.
✨Tip Number 4
Network with current or former employees of Telent on platforms like LinkedIn. Engaging with them can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Customer Support Specialist (Previous Relevant Experince is Required)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous relevant experience in customer support. Focus on roles where you managed customer enquiries, fault coordination, or administrative tasks, and quantify your achievements where possible.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key requirements mentioned in the job description. Emphasise your communication skills, attention to detail, and experience with data management and Microsoft Office.
Showcase Relevant Skills: In your application, clearly demonstrate your proficiency in Oracle and any other relevant software. Provide examples of how you've used these tools in past roles to enhance your effectiveness in customer support.
Highlight Team Collaboration: Since the role involves working closely with others, mention instances where you've successfully collaborated with teams or supported colleagues. This will show your ability to work well in a team-oriented environment.
How to prepare for a job interview at Placed
✨Showcase Your Communication Skills
As a Customer Support Specialist, effective communication is key. Be prepared to demonstrate your ability to communicate clearly and professionally during the interview. Use examples from your previous experience where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Organisational Skills
This role requires strong organisational abilities. Share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload and ensured that all deadlines were met, showcasing your ability to work under pressure.
✨Familiarise Yourself with Relevant Tools
Since the job mentions experience with Microsoft Office and Oracle, make sure you're comfortable discussing your proficiency with these tools. Prepare to explain how you've used them in past roles to manage data and support customer service operations effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think of examples where you turned a negative situation into a positive outcome, demonstrating your commitment to excellent customer service.
