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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring their orders are perfect and on time.
- Company: Join a leading FTSE 100 company known for its commitment to excellence.
- Benefits: Enjoy a hybrid work model and competitive pay of £16.50 per hour.
- Why this job: Gain valuable experience in customer service while building strong relationships in a dynamic environment.
- Qualifications: Excellent communication skills and a positive attitude are essential; no prior experience required.
- Other info: This role offers opportunities for growth and continuous improvement in a supportive team.
My client, a FTSE 100 company, is looking for a Customer Service Advisor to join them in their Belfast office. You will be the first point of contact for customers and be responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).
Key Accountabilities:
- Order lifecycle management
- Maximising customer satisfaction level and order entry accuracy
- Building strong relationships with customers, sales and logistics functions
- Timely handling of all incoming customer queries and requests
- Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
- Reporting (daily, weekly and monthly reports)
- Continuously improve the customer service process
- Manage issue resolution for respective sales organisation(s)
- Continuously support system and process improvement initiatives
- Support other functions and processing activities (billing, clearing, customer spend processing)
- Any other tasks requested by line manager
Skills:
- Excellent interpersonal and communication skills
- Excellent customer service and customer care mind-set
- Willingness and ability to build great relationships with customers
- Positive 'can do' attitude
- Accuracy and attention to details
- Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary
- Willingness to gather excellent knowledge of customers and market specifics
- Looking for and responding to feedback
- Always looking for issue resolution and service improvement
- Active team player, always there to help others
- Understand and comply with the controls in own area
Customer Service Executive (Belfast) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive (Belfast)
✨Tip Number 1
Familiarise yourself with the company’s values and customer service philosophy. Understanding what they prioritise will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare to discuss specific examples of how you've handled customer queries in the past. Highlighting your problem-solving skills and ability to maintain customer satisfaction will show that you can thrive in a fast-paced environment.
✨Tip Number 3
Research common customer service challenges within the industry. Being able to speak knowledgeably about these issues and suggesting potential solutions can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview preparation.
We think you need these skills to ace Customer Service Executive (Belfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, problem-solving, and relationship-building, which are crucial for the Customer Service Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've maximised customer satisfaction in previous roles and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, ownership, and a positive attitude. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Placed
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to share specific examples of how you've handled customer queries and resolved issues effectively.
✨Demonstrate Your Communication Abilities
Since excellent communication is key for this role, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses during the interview.
✨Emphasise Teamwork and Collaboration
This position requires working closely with various teams. Be ready to discuss how you’ve successfully collaborated with others in the past and how you can contribute to a positive team environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage customer expectations or improve service levels, and be ready to explain your thought process and outcomes.
