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- Tasks: Support customers with billing queries and payment issues, providing expert guidance.
- Company: Join EE, a leading telecommunications company committed to customer care and employee development.
- Benefits: Enjoy flexible shifts, competitive salary, online GP access, and generous family leave.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: No specific qualifications required; just bring your life experience and resilience.
- Other info: Flexible working options and a great team culture await you!
The predicted salary is between 20000 - 30000 £ per year.
Where:DarlingtonFull time:PermanentSalary:25,087 rising to 25,684 at 9 months in role, plus the ability to earn commissionHourly rate:12.82 per hour rising to 13.12 per hour at 9 months in roleShifts:The department is open from 08:00am until 06:00pm so no late evening shifts and only one weekend in three!Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills youve built up from years of building relationships with those around you. If so, you have the transferrable skills to succeed in a Payment Support role with EE.Why not use your skills to make a difference and join our Payment Support Team in Darlington? We need people like you to support and guide our customers during difficult times. Whether its helping them with a billing query, assisting those who have fallen behind on their payments or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. Were here to support you in being successful, meaning well do everything we can to make sure you dont miss that appointment, or can look after your family in an emergency. Just a few ways were doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.Whats in it for you?Agreatstarting salary of25,087rising to 25,684after 8 months of being here, plus incentives and bonuses.Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by usMarket leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderlyFamily Leave – Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their familyHugediscounts of EE & BT products including your Mobile and Broadband saving youhundredsofpoundsevery yearSupport in carving your own career path. We are passionate about developing our people and well support you in achieving the career you wantSeason TicketTravel Loan Giving you the funds topay for your travelto and from work up front, making a difference where it countsVolunteering days, so you cangive backto your local communityOptional Private Healthcare and Dental, to protect you and your familyOn top of all that, weve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor (Newton Aycliffe) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor (Newton Aycliffe)
✨Tip Number 1
Familiarise yourself with the company culture at EE. Understanding their values and how they support their employees will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss your life experiences that demonstrate resilience and problem-solving skills. Think of specific examples where you've successfully navigated challenging situations, as these will resonate well with the role's requirements.
✨Tip Number 3
Research common customer service scenarios and practice your responses. Being able to articulate how you would handle billing queries or payment issues will show your readiness for the role and your commitment to providing excellent service.
✨Tip Number 4
Network with current or former employees of EE if possible. They can provide valuable insights into the interview process and what the company looks for in a candidate, giving you an edge over other applicants.
We think you need these skills to ace Customer Service Advisor (Newton Aycliffe)
Some tips for your application 🫡
Highlight Relevant Experience: When writing your application, focus on your life experiences that demonstrate resilience and relationship-building skills. Use specific examples to show how these experiences have prepared you for a Customer Service Advisor role.
Tailor Your CV: Make sure your CV is tailored to the job description. Emphasise any previous customer service roles or experiences where you've successfully navigated challenging situations. This will help you stand out as a strong candidate.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the importance of providing excellent customer service. Mention how you align with the company's values and how you can contribute to their team.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Placed
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or building relationships, these skills are invaluable in a customer service role.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor position. Be prepared to discuss how you can assist customers with billing queries and payment issues, showcasing your problem-solving skills.
✨Emphasise Flexibility
Discuss your adaptability and willingness to work flexible hours. Mention how you appreciate the company's approach to work-life balance, as this aligns with their values and culture.
✨Prepare Questions
Have thoughtful questions ready about the team culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.