Customer Experience Supervisor (Hiring Immediately)

We are looking for a dynamic and passionate Floor Manager to join our fantastic team at The Hero. We are looking for someone who thrives on the floor alongside the team, takes ownership of all guest-facing areas, and ensures a seamless customer journey throughout the venue. Our Floor Manager will play a key role in the day-to-day management at The Hero. Working closely with the General Manager, you will be responsible for leading a dedicated team delivering outstanding customer service and maintaining the highest standards. This is an exciting opportunity for an individual with strong leadership skills, a passion for the hospitality industry, and a commitment to creating memorable experiences for our guests. ● Salary – £35,000 per annum + Tips (potential to earn up to £50,000 PA) What's in it for you as a Floor Manager at The Hero: ● 50% off food and drink in our pubs for a table of up to 4 people ● Every penny of service charge goes to the people who work in our restaurants, including our kitchen team. Access your tips weekly in your digital tip jar. ● Access to Benefits platform with hundreds of discounts on shopping, gym memberships, holidays, bars, and restaurants + More. ● 24/7 Health and wellbeing support. Access support lines anytime for your mental, physical, and financial health. ● Access to Wage Stream, a financial wellbeing platform, helping you manage, save, and access up to 50% of your earnings in advance of payday. ● Earn more with our employee referral scheme. ● Delicious staff meals on shift. ● Career progression opportunities, ongoing training to develop yourself personally and professionally. Some of what you'll be doing as a Floor Manager at The Hero: ● Oversee day-to-day operations across all guest-facing areas (bar, restaurant, and event spaces). ● Ensure smooth transitions between service periods and floor sections. ● Supervise, train, and motivate staff to provide excellent service and maintain a positive and productive work environment. ● Create and manage staff schedules to ensure proper coverage during peak hours while staying within budgeted labour costs. ● Manage budgets, monitor expenses, control labour costs, and implement strategies to increase revenue and profitability. ● Ensure the pub level complies with all conditions of the license, policy, and legislation, including health and safety, and maintains a clean and safe environment. ● Monitor food quality, presentation, and overall guest satisfaction, working closely with kitchen staff to maintain high standards. About you, our new Floor Manager at The Hero: ● Actively work on the floor, leading by example during busy service. ● Coach and motivate floor staff to deliver exceptional guest experiences. ● Positive and friendly attitude, with a willingness to work collaboratively with the team. ● Excellent communication and interpersonal skills. ● Ability to work in a fast-paced environment and make decisions under pressure. ● A passion for delivering exceptional customer service and creating a positive experience for guests. ● Flexibility to work evenings, weekends, and holidays as needed. If you're passionate about providing excellent service, great leadership, and creating memorable experiences for guests, we'd love to have you join the team at The Hero! Apply now and we'll take it from there. #Floormanager #Restaurantmanager #Pubmanager #Leadership #Frontofhouse #Nottinghill #Jobsinlondon #Hospitalityjobs #Restaurantjobs.