Cloud Systems Service Desk Engineer (Burgess Hill)

Due to growth in business, a new permanent opportunity for an experienced 1st/2nd Line Service Desk/Cloud Systems Engineer to join an expanding MSP based organisation in West Sussex. The role is to provide a high level of remote and some on-site problem solving across all aspects of IT Support. My client is a specialist in migrating clients in the Cloud (MS Azure) and then supporting those clients with support. There won’t be a traditional 1st or 2nd line level, all Engineers have the opportunity to utilise all their knowledge and answer all enquiries coming in which could be 1st of 2nd line queries. Working in a fully Microsoft environment, you will be passionate about technology, enjoy speaking with customers over the phone and you will also have the opportunity to visit the customers office for on-site fixes and to build the relationship with the customer. There is plenty of opportunity for you to develop your skills further and progress your Service Desk Career.The working hours for this particular role is Monday to Friday, 9am-6pm with an hour for lunch. There is an opportunity to work from home one day a week and this is a flexible employer around appointments and personal commitments. Free parking available and a ten-minute walk from a train station. Professional, positive, supportive working environment and the opportunity to attend lots of company and charity lead events.Experience/skills/attributes:Minimum two years’ experience working on a Service DeskExperience of working in an MSP environment is preferableStrong experience of working with Azure Cloud – including virtual serversAzure Active Directory experienceOffice 365Networking and Firewall configuration skills are usefulAny knowledge or experience of SharePoint Online or Exchange OnlineVOIP solutionsAny knowledge or experience of MS Dynamics is desirableOutstanding customer service experienceEnjoys building customer rapport and relationshipsThrives working as part of a team, sharing knowledge and ideasConfident, friendly, sociableStrong communicator verbally, face to face and writtenGreat problem solver with a high attention to detailTakes accountability for own work