Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Brokerage team to manage import entries and client documentation.
- Company: Metro is a leading logistics provider using innovative technology for freight forwarding and supply chain management.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and a supportive work environment.
- Why this job: Kickstart your logistics career with valuable experience and growth opportunities in a dynamic industry.
- Qualifications: Degree level education or relevant experience; strong communication and attention to detail required.
- Other info: Full-time office role with a flexible three-week shift pattern.
The predicted salary is between 21600 - 36000 £ per year.
Powered by industry-leading Metro technology, Metro delivers import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At Metro, it is our innovative technologies, pushing of boundaries, and most importantly, our employees that set us apart. We are seeking individuals with great attention to detail and a proactive approach to join our Brokerage department. As a Brokerage Clerk, you will be completing import entries and circulating documentation in a manner outlined in our SLA to ensure that the Metro Group meets its ever-expanding brokerage obligations. You will also be involved in an ongoing best practice support process to both internal and external clients. This role is a great way to start your career in logistics at Metro, providing valuable experience and opportunities for growth in the industry!
Key Responsibilities:
- Operational responsibilities:
- To liaise both internally and with external client base in relation to customs clearance issues specifically but not exclusively.
- Relating to the generation of import operational files from scratch.
- Relating to the generation of import customs entries for both EU and ROW consignments.
- Direct engagement with customers in relation to applicable preferential duty rates and processes.
- Maintain where required support for existing clients during transition or development of new business and/or offer support for new clients during transition.
- Direct liaison and support for clients regarding issuance and distribution of import documentation.
- Deal with client enquiries in a timely manner and share with stakeholders.
- Refer when recognised any issues or procedures likely to bring the company or their client into conflict, or to bring the client into conflict with HMRC.
- Review and comment on import requests in relation to matters of compliance and legal requirements.
- To always comply with company training procedures and maintain a clear understanding of financial obligations in terms of use of deferment and invoicing of same.
- Liaise with internal operational import teams to ensure all entries submitted in line with on service SOP conditions and where appropriate ensure guidance given regarding import procedures.
- Liaise with external client base to ensure all entries submitted in line with off service SOP conditions and where appropriate ensure guidance given regarding import procedures.
- Maintain own personal training to ensure technical knowledge remains current and valid.
- Email queries to be answered same day as receipt; if further information is required a ‘holding message’ must be sent as acknowledgment.
Key Experience & Skills:
- Preferably degree level education or experience in a similar operating environment.
- Excellent written and verbal communication skills.
- Excellent planning and attention to detail.
- May be required to work overtime, weekends and/or be flexible in start/finish times.
- Ability to demonstrate a logical, structured, proactive, and objective approach.
- Ability to analyse data and produce customs compliant documentation.
- European language skills beneficial.
- Adept with Microsoft Office Suite (Outlook, Excel, Word etc.).
- Knowledge of CW1 for brokerage purposes would be beneficial.
Why choose Metro?
- Competitive salary including a bonus paid twice a year!
- Access to our benefits, discounts and wellness platform including offers on gym memberships, a wide range of restaurants, retail and much more.
- Health cash plan.
- Octopus Electric Vehicle car scheme.
- Respectful working environment.
- Plenty of opportunities for training and development.
Our Brokerage Department is full time in the office and works on a three week rolling shift pattern of 7am-3:30pm / 8:30am-5pm / 10:30am-7pm.
Brokerage Clerk (Birmingham) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brokerage Clerk (Birmingham)
✨Tip Number 1
Familiarise yourself with customs clearance processes and regulations. Understanding the basics of import/export documentation will give you a significant edge during interviews, as it shows your proactive approach and readiness to engage with the role.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being adept at data analysis and documentation is crucial for a Brokerage Clerk, and showcasing your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the logistics and brokerage field. Attend industry events or join relevant online forums to connect with people who can provide insights about the role and potentially refer you to opportunities at Metro.
✨Tip Number 4
Demonstrate your attention to detail in every interaction. Whether it's during a phone call or an informal chat, showing that you can communicate clearly and accurately will reflect the skills needed for the Brokerage Clerk position.
We think you need these skills to ace Brokerage Clerk (Birmingham)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Brokerage Clerk role. Emphasise your attention to detail, communication skills, and any experience in logistics or customs clearance.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Metro's operations that excite you and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any experience with customs documentation. If you have language skills or knowledge of CW1, be sure to mention these as they are beneficial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Brokerage Clerk position.
How to prepare for a job interview at Placed
✨Research the Company
Before your interview, take some time to learn about Metro and its operations. Understand their services in logistics and how they utilise technology. This will help you answer questions more effectively and show your genuine interest in the role.
✨Highlight Attention to Detail
As a Brokerage Clerk, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature made a difference. This could be in previous jobs, academic projects, or even personal tasks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle client inquiries. Think of situations where you had to resolve issues or manage compliance matters, and be ready to explain your thought process.
✨Show Your Communication Skills
Excellent written and verbal communication is key for this role. During the interview, practice clear and concise communication. You might also want to prepare a few questions to ask the interviewer, demonstrating your engagement and communication skills.
