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- Tasks: Lead a team to drive sales and deliver exceptional customer service at our Beauty Works counter.
- Company: Join Beauty Works, a global leader in luxury hair solutions with a strong market presence.
- Benefits: Enjoy a dynamic work environment, training opportunities, and the chance to grow within the beauty industry.
- Why this job: Be part of a vibrant team that values creativity, customer engagement, and brand loyalty.
- Qualifications: Retail leadership experience, excellent communication skills, and a passion for beauty are essential.
- Other info: Must be well-groomed and able to adapt to fast-paced retail trends.
The predicted salary is between 24000 - 36000 £ per year.
Beauty Works retails luxury hair solutions, including ready to wear clip-ins, semi-permanent professional extensions and exclusive collaborations. Our hair extensions, aftercare products and electrical stylers have earned recognition amongst the beauty press and up and down the red carpet. Beauty Works operates internationally to both salon professionals and directly to consumers and is owned by a Beauty Industry Group based in Salt Lake City.
The Beauty Works Concession Sales Supervisor is responsible for driving the day-to-day running of the Beauty Works counter by providing guidance, instruction, direction and leadership to a team for the purpose of achieving aligned results and delivering consistent service. The Supervisor drives the sales of products and services with the focus of developing brand awareness by engaging with customers and driving brand loyalty. The successful candidate will ensure that the company standards and customer services are always maintained to the highest level.
Role Outline & Responsibilities:
- Pro-actively drive sales and ensure that targets and KPIs are met and strive to exceed these, managing the day-to-day activity of the team and monitoring staff productivity and performance.
- Provide encouragement to team members, including communication of team goals and identify areas for opportunities. Develop strategies to promote team member engagement and performance goals.
- Ensure the visual and commercial presentation of the retail concession is always maintained to the highest standard and aligned to the marketing vision.
- Maintain high standards of stock replenishment and ensure all items are on display and correctly priced, working with RM on forward demand stock needs.
- Prepare and submit timely, accurate and complete reporting as requested by Beauty Works & store management.
- Build and maintain relationships with external brands and stores to drive and maximise marketing and eventing opportunities.
- Attend all regional and company-wide training, conferences and conference calls.
- Ensure full compliance regarding till operation, refunds, and cash control, complying with host store regulations and rules.
- Promote a positive work environment by maintaining a respectful workplace and following the stores and Beauty Works procedures.
Key Skills:
- Retail experience in a leadership role.
- Customer centric and relentless about exceeding expectations.
- Excellent timekeeping and attendance, and ability to understand the importance of information and activities that are confidential to the Company.
- Demonstrate ownership and accountability.
- Resilience and dynamic to the nature of changing trends, market and business needs.
- Entrepreneurial mindset and enthusiastic about their career.
- Highly presentable and well-groomed to ensure a professional appearance.
- Ability to work on own initiative as well as part of a team.
- Supporting with on-boarding of future team members.
- Strong verbal, written and interpersonal skills.
- Ability to solve problems and make decisions.
- Team player who is resourceful and comfortable within a sales targeted environment.
- Strong organisational skills with the ability to work in a fast-paced busy environment.
Requirements:
- Excel proficient.
- Experience in Premium Retail/Beauty Halls.
- Customer Service experience.
- Ability to travel when required.
Beauty Works Concession Supervisor (Manchester Area) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Beauty Works Concession Supervisor (Manchester Area)
✨Tip Number 1
Familiarise yourself with Beauty Works' product range and brand ethos. Understanding the luxury hair solutions they offer will not only help you in interviews but also demonstrate your genuine interest in the brand.
✨Tip Number 2
Network within the beauty industry, especially with professionals who have experience in retail or beauty halls. Building connections can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully driven sales in previous roles. Be ready to share specific examples of how you've motivated a team to exceed targets.
✨Tip Number 4
Stay updated on current beauty trends and customer preferences. Being knowledgeable about what's popular in the market will help you engage customers effectively and show that you're proactive about the role.
We think you need these skills to ace Beauty Works Concession Supervisor (Manchester Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail and leadership experience. Emphasise any previous roles where you drove sales or managed a team, as these are key aspects of the Beauty Works Concession Supervisor position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and your understanding of luxury hair solutions. Mention specific achievements in previous roles that demonstrate your ability to exceed sales targets and lead a team effectively.
Showcase Customer-Centric Skills: Highlight your customer service experience and how you've gone above and beyond to meet customer expectations. Provide examples of how you've built brand loyalty in past positions, as this is crucial for the role.
Prepare for Potential Questions: Think about how you would handle various scenarios related to team management, sales strategies, and customer engagement. Be ready to discuss your problem-solving skills and how you adapt to changing market trends during the interview process.
How to prepare for a job interview at Placed
✨Showcase Your Leadership Skills
As a Concession Supervisor, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on how you encouraged performance and engagement.
✨Understand the Brand
Familiarise yourself with Beauty Works' products and their unique selling points. Being able to discuss their luxury hair solutions and how they stand out in the market will show your genuine interest and commitment to the brand.
✨Emphasise Customer-Centric Approach
Prepare to discuss how you prioritise customer service and exceed expectations. Share specific instances where you went above and beyond for customers, as this role heavily focuses on building brand loyalty.
✨Demonstrate Problem-Solving Abilities
Be ready to talk about challenges you've faced in previous roles and how you resolved them. Highlight your decision-making skills and how you adapt to changing trends and market needs, which is crucial in a fast-paced retail environment.