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- Tasks: Join us as an Automotive Service Communications Engineer, bridging engineering and dealer networks.
- Company: CAD-IT is a global leader in software sales and consulting for industrial services.
- Benefits: Enjoy hybrid working, private medical insurance, 25 days leave, and wellness support.
- Why this job: Be part of an innovative team that values diversity and career growth.
- Qualifications: Experience in OEM, strong writing skills, and familiarity with technical documentation required.
- Other info: Training provided for specific software; hands-on experience with vehicles is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Based: Daventry, Northamptonshire & Gaydon, Warwickshire – Hybrid Working
Type: Full-time, permanent
Salary: TBD based on experience + company benefits
Do you have a strong knowledge of modern vehicle systems? A high level of detail, writing, and presentation skills? CAD-IT are seeking an Automotive Service Communications Engineer who will be the link between engineering and the Aftersales dealer network. Following the launch of new vehicles, technical scenarios are identified by engineering and communicated to the Service Communications team, should the dealer network require notification. You will be responsible for understanding, developing and authoring technical documentation with a particular focus on the end consumers within the dealer network.
You will join a business that delivers technical publications for a range of leading automotive, aerospace, rail, industrial, construction and agricultural manufacturing customers. We are interested in dynamic, engaging individuals with relevant qualifications and/or experience in related software engineering, vehicle and master technician, electrical integration, mechanical, diagnostic, or technical documentation fields.
Who We’re Looking For:
- Candidates should have prior experience of working in an OEM, and be familiar with VCATS, ECU and diagnostic protocols.
- Highly detail orientated and able to prepare technical documentation to exacting quality standards.
- Eloquence – a high level of English language, writing, spelling and punctuation skills.
- Very good communication and professionalism to liaise with all levels of personnel.
- Organised and accustomed to managing multiple high-profile projects in parallel.
- Presentation skills – comfortable to prepare and present business cases to the senior team using Microsoft PowerPoint.
- Data analysis – advanced Excel user accustomed to analysing large datasets and transforming to varied reports / reviewable formats.
- Capable of reviewing engineering documents such as Design Note/Engineering Release and converting them to a format which can be consumed by non-engineers.
- Practical hands-on ability to conduct software updates and vehicle repair trials. Electric and Hybrid knowledge would be advantageous.
- Proactive, flexible, ability to work independently and solve problems to deliver solutions is essential.
- Technical authoring competence or experience would be advantageous.
- Experience with CAD, HTML, XML and authoring software is desirable. However, training can be provided.
Key Responsibilities:
- Information gathering – following a request for technical documentation, you must gather all relevant information and demonstrate an understanding of the topic.
- Technical documentation – produce and maintain documentation in the desired format based on the communication type against quality standards.
- Digital content – utilise illustrations, physical imagery, CAD and rendered graphics throughout technical documentation to provide the highest level of information delivery.
- Validation – confirm the information authored is correct through digital sign off and plan/execute physical validation where required.
- Communication – notify key stakeholders, present in detail where required and ensure that communication both internally and externally is clear and concise.
- Engineering Changes – react in a timely manner to update technical documentation following change always ensuring correctness.
- Deliver on time – meet deadlines against KPI’s and delivery of technical documentation vs legislative standards.
Why CAD-IT?
We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you’ll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit.
We have an excellent Company Benefits package that focuses on employee reward and wellbeing:
- Private Medical Insurance
- Company pension
- 25 days annual leave + bank holidays
- Hybrid working
- Long Service Award scheme
- Enhanced maternity pay
- Subsidized eye tests
- CAD-IT Mental Health & Wellbeing Support Group
- CAD-IT Culture Committee
- Companywide and team social events, plus more!
Automotive Service Communications Engineer (Daventry) employer: Placed
Contact Detail:
Placed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Communications Engineer (Daventry)
✨Tip Number 1
Familiarise yourself with the latest automotive technologies and systems, especially those related to electric and hybrid vehicles. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical documentation skills. Practice creating clear and concise documents that can be easily understood by non-engineers, as this is a key part of the job.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how you've used tools like Excel to manage large datasets. Being able to showcase your analytical skills will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the automotive industry, particularly those who have experience in OEM environments. Engaging with others in the field can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Automotive Service Communications Engineer (Daventry)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Automotive Service Communications Engineer position. Tailor your application to highlight your relevant experience in vehicle systems and technical documentation.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience working with OEMs, as well as your familiarity with VCATS, ECU, and diagnostic protocols. Be specific about your roles and achievements in these areas.
Showcase Communication Skills: Since the role requires excellent communication skills, ensure your application reflects your ability to convey complex information clearly. Use precise language and check for spelling and grammar errors to demonstrate your attention to detail.
Include Technical Proficiency: Mention your proficiency in tools like Microsoft PowerPoint, Excel, and any authoring software you have used. If you have experience with CAD, HTML, or XML, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Placed
✨Showcase Your Technical Knowledge
Make sure to brush up on modern vehicle systems and be ready to discuss your experience with VCATS, ECU, and diagnostic protocols. This role requires a strong understanding of technical documentation, so be prepared to demonstrate your knowledge in this area.
✨Demonstrate Your Communication Skills
Since the position involves liaising with various stakeholders, practice articulating complex technical information clearly and concisely. You might even want to prepare a short presentation to showcase your ability to communicate effectively, especially if you're asked to present during the interview.
✨Prepare for Data Analysis Questions
As an advanced Excel user, you should be ready to discuss how you've used data analysis in previous roles. Think of examples where you've transformed large datasets into actionable insights or reports, as this will highlight your analytical skills.
✨Emphasise Your Organisational Skills
This role requires managing multiple high-profile projects simultaneously. Be prepared to share examples of how you've successfully juggled various tasks in the past, demonstrating your ability to stay organised and meet deadlines.
